ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.

The Project Coordinator contributes to Ion Solar by providing a world-class customer experience, improving communication between the field teams and corporate office, and improving process timelines through detailed project management. Project coordinators establish a rapport with customers early in the installation process and become the point of contact for the customer through the completion of the project. Coordinators require a high-level understanding of the solar process from sales to finalization.. We provide comprehensive training for our team members and set clear and achievable expectations.

Duties/Responsibilities:

• Schedule services
• Direct point of contact with the customer
• Oversee project from installation to completion
• Communicate with the crews and technicians to ensure quality work completion
• Partner with operations manager to resolve escalations
• Audit accounts to identify opportunities and maintain account visibility
• Improve the efficiency of processes and timelines
• Address customer concerns and set clear expectations
• Bridge communication gaps between field crews and internal corporate departments
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet tight deadlines.
• Proficient with Microsoft Office Suite or related software.
• Ability to develop solutions to difficult problems and think quickly

Education and Experience:

• A high school diploma or equivalent is required
• Customer service experience required
• Salesforce experience preferred
• Solar experience preferred

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems and software. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds.

Compensation/Benefits:

• Competitive wages
• Health/Vision/Dental insurance
• 401(k)
• Paid time off and paid holidays
• Paid birthday off

ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.

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