Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Fresher / Entry-Level GOC Engineer Responsibilities

• Monitor Itron’s systems, applications, networks, and infrastructure using monitoring tools and promptly report any issues.
• Follow troubleshooting guides to identify, investigate, and resolve basic technical issues. Escalate complex problems to senior engineers when required.
• Respond to customer queries and support requests through phone, email, or ticketing systems.
• Gather relevant information from customers and document incidents accurately in the ticketing system.
• Communicate with customers and internal teams to provide updates on incidents and service requests.
• Assist in monitoring the health and performance of servers, databases, operating systems, applications, and network devices.
• Support routine maintenance activities for infrastructure and applications.
• Follow established processes, standard operating procedures (SOPs), and best practices to ensure service quality.
• Help maintain and update technical documentation, knowledge articles, SOPs, and operational guides.
• Learn and develop technical skills related to network monitoring, system administration, and Itron platforms.
• Demonstrate a customer-focused mindset and contribute to delivering a positive support experience.
• Participate in shift-based operations and collaborate with global teams to ensure continuous service availability.
• Be willing to work in a 24x7 support environment.

Desired Skills & Attributes

• Basic understanding of computer networks, operating systems, and IT infrastructure.
• Good communication and problem-solving skills.
• Eagerness to learn new technologies and support processes.
• Ability to work effectively in a team environment.
• Strong attention to detail and willingness to follow established procedures.
• Customer-focused attitude and a proactive approach to learning.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com