We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Alteryx is searching for a Customer Success Operations Program Manager. This position is remote-friendly.

Position Overview:

In this role, you will play a crucial role in ensuring the smooth operation of our customer success initiatives and the overall success of our clients. You will be responsible for overseeing and improving various operational aspects of the customer success function, ensuring efficient processes, and fostering an internal culture of exceptional customer success delivery. You will collaborate closely with cross-functional teams to drive customer satisfaction, retention, and revenue growth.

Primary Responsibilities:

• Partner with CSM leadership to develop and execute the operational strategy for customer success managers productivity.

• Collaborate with the customer success leadership team to define and implement best practices, methodologies, and tools to drive customer success.

• Identify operational bottlenecks, propose solutions, and drive process improvements to enhance team productivity and efficiency.

• Serve as a liaison between customer success and other departments, facilitating effective communication and ensuring alignment of goals and initiatives.

• Leverage technologies to develop operational rigor & develop innovative solutions to business inefficiencies.

Qualifications:

• Technical understanding & experience working with a Customer Success Platform, preferably Gainsight.

• A passion for delivering exceptional customer experiences and a deep understanding of customer success principles and best practices.

• Familiarity with CRM systems, project management tools, and customer success platforms.

• 2-4 years of hands-on professional experience in Business Operations or similar.

• Excellent communication skills.

Valued Skills:

• Experience in the Analytics and/or Enterprise SaaS space.

• Experience working within an Enterprise IT environment.

• Look at the CSM experience from both qualitative and quantitative perspectives.

Compensation:

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.

The salary range for this role in Southern California, Colorado, Washington, and Rhode Island is $118,700 - $232,200.

The salary range for this role in New York City and Northern California is $129,500 - $253,300.

In addition, you may be eligible for additional compensation, such as a bonus and stock grants. Employees may also be eligible for a wide range of other benefits, including medical, retirement, financial, wellness, time off, employee discounts, and others.

Interested? Learn more and apply today at alteryx.com/careers!

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Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.