Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

TRC is looking forward to a skilled and initiative-taking Esri IT Support – professional with 1–3 years of hands-on experience in customized Esri GIS application support operations and incidents/ticketing workflows. The role involves providing technical support for GIS platforms, managing incidents and requests in troubleshooting system issues, and ensuring high availability and performance of Esri-based applications and infrastructure.

The candidate will collaborate with internal IT teams, end users to resolve technical issues efficiently, improve service quality, and maintain operational excellence.

IT Support & Incidents Management: -

• Provide support for Level 1 to 4 type of incidents/requests, technical support for Esri applications (ArcGIS Desktop, ArcGIS Pro, ArcGIS Server, Portal for ArcGIS, ArcGIS Online).
• Track, prioritize, and resolve incidents, service requests, and problems using customized Esri applications.
• Ensure adherence to ITIL processes including Incident Management, Problem Management, Change Management, and Asset Management.
• Monitor ticket queues, meet SLA targets, and maintain accurate documentation of resolutions.
• Perform root cause analysis and escalate complex issues to higher-level teams or vendors when required.

GIS Application Support: -

• Install, configure, upgrade, and maintain Esri software and related plugins.
• Support users with map services, geodatabases, publishing services, data access, and performance issues.
• Assist in troubleshooting GIS server outages, service failures, and integration issues.
• Validate GIS data integrity and support basic spatial data workflows.

System & Infrastructure Support: -

• Support GIS Application, Data servers, and user workstations hosting GIS tools.
• Monitor system health, logs, and backups activities.
• Coordinate with network, database, and cloud teams for infrastructure-related issues.

Automation & Continuous Improvement: -

• Identify opportunities to automate repetitive tasks using workflows or scripts.
• Create and maintain knowledge base articles and documentation.
• Participate in service improvement initiatives to enhance system stability and user experience.

User Support & Communication: -

• Provide professional support to end users through phone, email, chat, and incidents/ticketing tools.
• Communicate clearly with stakeholders regarding issue status and resolution timelines.

Technical Skills: -

• Hands-on experience with Esri GIS products (ArcGIS Pro, ArcMap, ArcGIS Server, Portal, ArcGIS Online).
• Knowledge of ServiceNow and related platforms (incident, change request modules).
• Understanding of ITIL processes and service operations.
• Basic knowledge of system administration and servers/data troubleshooting.
• Familiarity with networking concepts (DNS, ports, firewalls).
• Basic scripting knowledge, batch files operations and resolving issues as per knowledge base articles and provides user support as and when required.

Soft Skills: -

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Good documentation and reporting skills.
• Ability to manage multiple priorities under pressure.

Qualifications

• Bachelor’s degree in computer science, Information Technology, GIS, Engineering, or related field.
• 1–3 years of relevant experience in IT Support, GIS application support, or Service Desk operations.
• Incidents/Request/Change Management or Technical Certification would be an added advantage.
• IT support system certificate if any.

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TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC’s career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.