Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

Job Duties include:

• Support the Digital Cloud service management function for external customers and internal product teams.
• Develop, configure, and customize ServiceNow applications and modules based on business requirements.
• Collaborate with cross-functional teams to gather and analyze user requirements.
• Design and implement solutions using ServiceNow best practices.
• Perform system integration activities with third-party applications.
• Create and maintain technical documentation for developed solutions.
• Troubleshoot and resolve issues related to ServiceNow applications.
• Proposes and manages the shared data needs between the ServiceNow modules and customer portals.
• Uses best practices for procedures and provides input or feedback for continuous improvement.
• Develops plans for ingesting data from disparate sources, make system design changes as required. Reconcile data based on policy and authoritative source requirements.
• ServiceNow portal implementation and customization; develops widgets and capabilities, leverages user interface policies, actions, and scripts.
• Implements ServiceNow users, groups, roles, ACL management.
• Develops applications and modules using APIs and customized notifications, approvals, and inbound email actions.
• Engineer ServiceNow implementation to include workflows, business rule customization and scripting.
• Work with current and identify future customers to ensure their mission needs will be met with minimal impact during transition.
• Ensure requirements are captured and work with teammates to recommend best practices for a smooth cloud transition while maintaining high availability.
• Create and operate multiple cloud infrastructure environments based on best practices and maximizing vendor strengths.

· Strong experience with ServiceNow development, including custom application development, configuration, and administration.

· Proficiency in SOAP and REST web services integration with ServiceNow

· Knowledge of information security principles and best practices

· Understanding of load balancing concepts in a distributed environment

· Familiarity with Amazon AWS and Microsoft Azure cloud platforms

· Ability to debug and troubleshoot complex issues within the ServiceNow platform

· Knowledge of software development lifecycle (SDLC) methodologies.

· Proficiency in ITSM processes, standards, and best practices.

· Strong customer service skills.

· Familiarity with common service management metrics and SLA reporting needs.

· Experience with application performance management and infrastructure monitoring tools.

· Individual should be comfortable working in a collaborative, fast-paced, startup-like environment.

Typical Minimums:

· 2-3 years of experience in ServiceNow development support in a 24/7 environment.

Desired skills:

· ITIL certification

· ServiceNow Systems Administrator certification

· SIEM platform and solution configuration experience

· AWS Certified SysOps Administration certification

· Understanding of key performance indicators of cloud service providers

· Technical writing expertise for knowledge management documents

· Experience working in a virtual organization.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available on TRC’s career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.