Energy Impact Partners
Energy Impact Partners

Strategic Account Manager

Spire power solutions

Spire power solutions

Sales & Business Development
United States
Posted on Tuesday, January 30, 2024

Strategic Account Manager

ID 2024-4062
Position Type


We have an opening for a Strategic Account Manager. This position is key to the growth of ERMCO and is the main point of contact for all customer accounts.


  • Establish professional relationships across assigned accounts, understanding their key business issues, and recommend ways to deliver value
  • Lead a joint company-strategic account planning process developing mutual performance objectives, financial targets, and critical milestones in a proactive manner
  • Coordinate involvement of company personnel across all functions to meet account performance objectives and customers’ expectations
  • Work closely with Inside Sales team to drive execution of pricing programs/agreements, track and monitor order entry, order maintenance, production and shipping status, and timely problem resolution
  • Develop content and drive customer presentations and quarterly/bi-annual Business Reviews
  • Partner with rep agencies to develop new account relationships, providing guidance and direction on specific activities needed from rep agencies in support of account objectives
  • Assess, clarify, and validate customer needs on an ongoing and proactive basis.
  • Lead solution development efforts that address customer needs and company objectives
  • Maintain high customer satisfaction ratings that meet company standards
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
  • Support company’s Return Authorization (RA) process
  • Negotiate new contracts, manage existing contracts, ensure compliance, and negotiates amendments
  • Coordinate company executive involvement with customer management
  • Act as liaison between Business Development Managers and accounts to pursue new growth opportunities
  • Manage finished goods inventory to ensure customer and internal metrics are met
  • Participate in collection of past due accounts receivables
  • Oversee the major blanket bids including pricing input, proposal preparation, and contract development
  • Direct and manage customer visits to company facilities
  • Coordinate activities in market intelligence on competition including price, lead time, and product offering
  • Plan and initiate new product awareness initiatives
  • Gather continuous intelligence on the product’s performance, customer and sales rep attitudes, new problems, and opportunities


Bachelor’s degree or equivalent; or four to ten years technical proficiency in Distribution Transformer and Components products, and expertise in sales principles and concepts; three to five years’ experience managing large customer accounts; or equivalent combination of education and experience.


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