• High attention to detail while working in a fast-paced environment.
• Salesforce Administration
• Salesforce Data integrations with ISVAPP, Marketing cloud, Service Cloud
• Reporting and dashboarding, data mining, data management
• Determine the timing and format for collecting and managing internal data within the Sitetracker data systems.
• Daily data compilation for KPIs analysis
• Independently build detailed data capture processes as per defined scope of requests
• Ability to identify data collection improvements (Automation, streamline/workflows, new data points etc)
• Contact and User Management (profiles, permission sets, roles)
• Ability to create and maintain object and field level functionality
• Understanding of formulas, validation rules, flows
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder).
• Data Analysis
• Identify trends or discrepancies in the data pointing to growth opportunities or risk mitigation needs
• Ability to automate the maintenance and collection of data to ensure accuracy and currency of the information
• Proven analytical skills, including mining, evaluation, and visualization
• Cross-collaboration within Sitetracker for data capture improvements
• Strong user skills in Excel, Google Sheets, Google Slides, etc

Within 60 Days, You’ll

• Understand the internal Salesforce org configuration, data integration points and processes
• Develop detailed understanding of the data captured and the impact on the Sitetracker business
• Define a process to ensure the primary and secondary data sources and collection processes within the Sitetracker data systems are consistently updated and maintained
• Take ownership of the data compilation and integration failures
• Develop and document data collection tracking and updating processes (playbook) for increased accuracy and timeliness of the data.

Within 180 Days, You’ll

• Increase the efficiency of data collection and accuracy
• Take operational ownership and be the go to expert and owner for data capture and reporting (for internal Sitetracker KPIs and metrics)
• Make recommendations on administrative and operational processes and tools to drive accountability in data collection
• Build Dashboard to easily review the timeliness of data updates and automate calls to action for teams to update data
• Proficiently handle user management, optimizing profiles, permissions, and roles for items rolled out under CS operations
• Excel in creating and maintaining object and field level functionality, while leveraging formulas, validation rules, and flows to streamline operations

Within 365 Days, You’ll

• Take full ownership of the automated data integration processes
• Identify cross-functional processes that align customers’ data across teams for increased customer analysis.
• Analyze and streamline data captured in Sitetracker data Systems (reduce redundancy, add validations and increase automation)
• Work directly with Operations Manager to increase workflows and validations of System data collection functionality.