Customer Growth Account Manager
Sitetracker
Customer Service, Sales & Business Development
United States
Posted 6+ months ago
The Opportunity
As an Account Manager at Sitetracker is responsible for growing and renewing our existing customers. Driven by customer service as the highest priority, the Account Manager will create and execute account plans to ensure our customer base is maximizing the usage of our platform.
You also understand the gaps in usage across customer departments and will champion solutions to address said gaps. In this role, you will work with customers to understand their short, mid, and long range strategy goals of the business as well as collaborate with all Sitetracker teams involved in post sales (Customer Success Managers, Solutions Delivery, Enhancement Delivery & Support, Product, Education, and QA) to ensure a successful account planning.
What You'll Do:
- Focused on maximizing revenue growth, the Account Manager will proactively identify and capitalize on new business opportunities within existing enterprise accounts. Leveraging a deep understanding of client needs, you will drive upsell and cross-sell initiatives while executing strategic account plans to expand and drive revenue.
The Skills You'll Have:
- Proven track record of success managing and growing accounts
- Strategic and goal-oriented mindset grounded in process excellence
- Self-motivated with a strong bias for action and a consistent history of exceeding sales targets
- Effective communicator able to influence decision-makers across all levels of an organization to close complex deals and build long-term value.
Within 90 Days, You'll:
- Execute the Sitetracker planning process
- Have completed customer account plans
- Have built a mature pipeline
- Be actively working and closing midsize deals
- Run and execute Growth Review Board meetings with post sales departments
- Meet or exceeding your quota
Within 180 Days, You'll:
- Execute the Sitetracker planning process
- Have completed customer account plans
- Have built a mature pipeline
- Be actively working and closing midsize deals
- Run and execute Growth Review Board meetings with post sales departments
- Meet or exceeding your quota
Within 365 Days, You'll:
- Be an expert in our customers’ business and how we help them meet their growth goals
- Be an expert in customer account plans
- Add to the Customer Growth playbook and best practices as well as contribute to the growth and development of the Customer Growth team
- Have full ownership of the end to end process with the customers in your region
About Sitetracker
Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.