About the Role:

Job Title: Product Delivery Manager

Experience: 8 - 13 years

Reporting to: Senior PDM or Staff PDM

Job Type: Full-Time

As a Product Delivery Manager, you will be empowered to shape the customer relationships and success for mobility companies, from newer EV companies to OEMs with a hundred years of history behind them, in order to integrate Sibros’ next-generation products with their vehicles and systems. In this customer-facing role, you will be the central point of contact across engagements to help drive success through development, product delivery, and excellent team communication.

What you’ll do:

• Drive the automotive software solutions delivery by closely working with the engineering teams and customer teams.
• Plan improve the adoption of company processes and tools for successful delivery of products to our customers.
• understand the technical aspects and capabilities of Sibros products to support customer success based on the customer use cases, business, and technical requirements.
• Ensure customer and market insights are communicated to internal teams (e.g. product, sales, engineering, program management) to influence improvements and product roadmap development.
• Identify and coordinate internal and customer teams across functions to support customer milestones and enable execution of product delivery and customer success.
• Partner with the sales and business development teams in the pre-sales process and actively lead the RFP response cycle.
• Cross-functionally coordinate with the engineering, product, and validation teams to drive process improvements that increase visibility, throughput, and output quality.
• Manage and track customer issues, triaging/prioritizing the customer’s requests, and working with the Program Management and Engineering Teams to scope and prioritize the delivery to the customers.
• Drive action based on feedback and advocating on behalf of the customer to achieve resolutions and product goals.
• Identify scope for process improvements recommend best practices, advising executive leadership for change, piloting the change and training peers for adoption.
• Conduct and facilitate technical workshops with customers and technology teams to drive better collaboration.
• Expand your network and professional relationships and help spot opportunities for Sibros and customers.
• Operate independently with minimal supervision to generate outcomes for our customers and partners, aligning with the internal work culture.
• Work on assigned internal initiatives that help Sibros innovate faster to stay competitive.

What you should know:

• Relevant professional experience: 8+ years in a customer-facing position in delivery roles with expertise in managing and delivering results for complex software development efforts, including tools and processes.
• BA/BS degree in a Science or Engineering field or equivalent.
• Familiar with Scrum development methodologies and the supporting tool suites (GitLab, Jira), Skills in setting necessary configuration in JIRA and Gitlab for managing daily tactics.
• Excellent written and verbal communication skills.
• Excellent presentation skills, Ability to articulate complex technical concepts to different audiences.
• Experience in the automotive industry.
• Relevant experience in embedded software and cloud technologies.
• Experience in Product Management, is a plus.

Work Location /Travel

• Must be willing to travel to other locations, as needed.
• 30% domestic travel based on project needs, attending workshops, testing with customers, going live, product support, etc.