ABOUT THE COMPANY

At Resilient Structures (RS), we design and manufacture advanced composite utility poles that are lighter, stronger, and longer-lasting than wood, steel, or concrete. Our structures are built to withstand the toughest weather, helping safeguard communities and keeping power flowing reliably.

With operations in North America and customers across 30+ countries, RS is a leader in grid resilience, driven by our values of SAFETY, RESPECT, RESILIENCE, and TEAMWORK.

THE OPPORTUNITY

Join RS as a Customer Quality Engineer (CQE) and help us deliver products our customers can truly rely on. You'll lead investigations, solve problems at the source, and drive improvements that make a real impact.

If you love fast-paced environments, enjoy cracking complex challenges, and take pride in customer success, this role is for you. At RS, we look out for each other, prioritize health and safety, and live our values every day.

WHAT YOU WILL DO

• Act as the primary customer interface for all quality-related issues, inquiries, and communications. Manage and respond to customer complaints, returns and quality cases.
• Lead Root Cause Analysis and 8D investigations into issues raised by customers.
• Communicate CAR and Quality Case progress and verification back to customers.
• Prepare and deliver timely reports, 8D/5-Why analyses, and other documentation required by customers.
• Interpret customer technical specifications, drawings, and utility standards to ensure manufacturing alignment.
• Support internal and external audits related to customer quality requirements and ISO 9001:2015 compliance.
• Develop and monitor customer specific inspection test plans (ITPs) for winding, curing, cutting, and order prep activities.
• Participate in first article inspections (FAI) for new customers, product variants or high-profile deliveries.
• Analyze quality data trends (returns, warranty claims, in-process defects).
• Lead process improvement projects using Lean/Six Sigma tools to prevent recurrence of issues.
• Interpret and execute customer contractual quality requirements
• Provide feedback loops from customer performance data into design and production.
• Visit customer job sites to investigate installation or service issues.
• Other duties and responsibilities as assigned by the Quality Manager
• Collaborating with suppliers when a customer complaint traces back to a purchased part or raw material
• Verifying supplier corrective actions when they affect customer product quality
• Supporting incoming inspection or receiving quality control activities
• Working with Procurement/SQE to communicate quality expectations, drawing revisions, and specifications

WHAT YOU BRING

Education

• Bachelor's degree in engineering, quality, or related field (or equivalent experience in a quality engineering role). Experience
• 3+ years of experience in quality assurance or quality engineering, preferably in composites, industrial manufacturing, or related industries.
• Strong knowledge of root cause analysis, corrective action methodologies, and problem-solving tools (8D, 5-Why, Fishbone, etc.).
• Familiarity with ISO 9001:2015 or equivalent quality management systems.
• Experience with customer audits and customer-facing quality activities a plus.1-3 years' experience within a Quality role in a production environment
• Working knowledge of Microsoft Office
• Engineering, print reading knowledge and experience

Skills and Attributes

• Excellent communication skills, with the ability to explain technical findings to both customers and internal teams.
• Proficiency in Microsoft Office; Excel and data analysis skills strongly preferred.
• Experience with statistical analysis and quality tools (SPC, Minitab, control charts) is a plus.
• Collaborative mindset, capable of working cross-functionally with leadership and other departments
• Proactive problem-solving skills with the ability to anticipate and address issues.
• High ethical standards, integrity, and professionalism.
• Resilient and adaptable in a fast-paced, dynamic environment.

WORKING CONDITIONS

• Industrial production environment
• Hot & humid areas within the plant
• Time critical support required
• Interaction with chemicals, heavy machinery, and moving equipment
• Indoor and Outdoor responsibilities in all types of weather

WHAT WE OFFER

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision benefits.
• Retirement savings plans with company contributions.
• Employer-paid life and short-term disability insurance.
• Optional additional coverage (life, long-term disability).
• Generous paid time off and an Employee Assistance Program (EAP).
• Opportunities for growth and development within a global, forward-thinking company.

WHY JOIN US?

At RS, you'll make a real impact by helping utilities strengthen the resiliency of the power grid. You'll join a collaborative, supportive team where your ideas are valued and your career can grow. We are an equal-opportunity employer, and we value diversity of backgrounds, perspectives, and experiences.

EEO/AA Employer M/F/D/V