Program Manager II, Ring Insights
Ring
DESCRIPTION
Are you a passionate, self-starting Program Manager interested in facilitating Alpha, Beta, and Delta testing for products designed to reduce crime in neighborhoods? Ring is looking for a Program Manager that is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the Ring Insights Team in supporting our product team in managing highly successful Alpha, Beta, and Delta tests that bring new products to market.
Key job responsibilities
- Managing multiple (cross-functional or technical and non-technical) stakeholder groups each week.
- Build weekly detailed reports around feedback, survey results, and metrics captured during testing.
- Ability to take action and ownership of situations with minimal guidance.
- Monitor backend metrics for programs assigned.
- Correlate backend metrics with tester feedback to identify trends.
- Manage multiple project/programs simultaneously.
- Create test plans for Alpha, Beta, and Delta Programs.
- Create test cases with the Product Managers for the users to go through during the testing phase.
- Create end of week reports for stakeholder for all assigned programs.
- Attend weekly business reviews to review programs assigned with leadership.
- Work with the logistics team to ship product for assigned programs.
About the team
The Ring Insights organization, founded in 2017 is a growing group of customer obsessed individuals. Our work and workstreams center around identifying customer needs and advocating for them. We do this through Trials (Alpha / Beta Testing), UX Research, User Acceptance Testing. Our team functions are built to assess a product or experience with a 360 degree perspective, ensuring we are meeting our customers needs through leveraging research and data.
BASIC QUALIFICATIONS
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- PMP certificate
- Experience defining and executing program requirements
- Experience using data and metrics to drive improvements
- Experience identifying and resolving complex issues
- Experience in analyzing data to drive decisions
- Experience in complex problem solving, and working in a tight schedule environment
- Experience working cross functionally with tech teams
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
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