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Sr. Product Manager - Tech - Ring, Ring Alarm

Ring

Ring

Product
Malvern, PA, USA
Posted on Monday, January 1, 2024

DESCRIPTION

At Ring, our mission is to help make neighborhoods safer. As a Product Manager on the Ring Solutions team, you will focus on the Ring Alarm suite of products. You will help drive innovation in the security and life safety space, building products and services that marry technology solutions with delightful and accessible customer experiences. You will help drive the strategy, vision, and roadmap for security and monitoring. You will have a high degree of ownership over critical features and the customer experience.

A successful candidate will thrive in a fast-paced environment, embrace ambiguity, be a masterful mediator, and drive end-to-end product development.

Key job responsibilities
- Lead the development and execution of a consumer-focused product strategy
- Develop crisp business requirements and user stories
- Manage prioritization and trade-offs among customer experience, performance, and operational support load
- Create buy-in for the product vision with stakeholders
- Work closely with engineering teams and program management to deliver products and services to market
- Drive product launches by working with engineering, architecture, design, program management, marketing, PR, customer support, release management, and other teams
- Proactively identify and resolve issues that may impair the team’s ability to meet goals
- Lead cross-functional teams to deliver solutions for customers and for the business
- Analyze data to identify key challenges and opportunities and drive decision-making

A day in the life
- Own initiatives to deliver against team goals, prioritize according to the business and customer problems we need to solve
- Drive initiatives and product improvements for new and current Ring Alarm customers to increase subscription attach, reduce churn, create value for new features and services that position Ring Alarm as a dominant player in the smart security space
- Leverage qualitative and quantitative data to inform these priorities
- Define the problem to solve, possible solutions, and requirements in clear, concise documentation
- Work with engineering leads, architects, designers, customer support, marketing, packaging, and PR to deliver a wholistic customer experience
- Coordinate deliverables with product teams across the business for cross-team projects

About the team
Ring Solutions is a dynamic team in Malvern, PA responsible for the Ring Alarm suite of products within the larger Amazon Devices Group. The team is close-knit and has years of experience in the security, monitoring, and smart home space. It is a lively, collaborative culture passionate about delivering the right customer experiences. We take life safety and security very seriously and we prioritize customer trust, privacy, and peace of mind.

We are open to hiring candidates to work out of one of the following locations:

Malvern, PA, USA

BASIC QUALIFICATIONS

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

PREFERRED QUALIFICATIONS

- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.