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Support Engineer, Ring Operations

Ring

Ring

Customer Service, Operations
Pennsylvania, USA
Posted on Wednesday, November 15, 2023

DESCRIPTION

Ring is seeking a Support Engineer to join our Operations team. You will be part of a production support team, ensuring customers have a great experience with our products and supporting our infrastructure. In this position you will have the chance to directly contribute to and improve our systems, processes, and products.

Key job responsibilities
- Administer, monitor, and deploy systems and services on AWS and cloud platforms
- Assist leads with initiatives for upgrading and scaling our systems to improve availability, reliability and performance
- Support other technical teams in monitoring operating efficiencies of the platform and responding as needs arise
- Recommend alternative design and platform decisions (not always green-field)
- Collaborate with technical leads to integrate an end-to-end design that is well documented
- Work with global teams of engineers, growing knowledge and skillset
- Participate in a 24/7 on-call rotation
- The shift for this position is Sunday - Wednesday, 6am-4pm

A day in the life
- Administer, monitor, and deploy systems and services on cloud platforms
- Assist leads with initiatives for upgrading and scaling systems to maintain and improve availability, reliability, and performance
- Support other technical teams in monitoring operating efficiencies and responding as needs arise
- Recommend alternative design and platform decisions
- Collaborate with technical leads to integrate an end-to-end design that is well documented
- Work with global teams of engineers, growing knowledge and skillset
- Participate in an on-call rotation

About the team
The Ring Solutions Site Reliability Engineering team is a group of operations professionals who are tasked with ensuring that our products are reliable and that our customers have a great experience with them. We are responsible for monitoring the health of devices and services. We proactively work with cross-functional stakeholders to build robust systems to minimize service disruption and respond with corrective actions as needed.

We are open to hiring candidates to work out of one of the following locations:

Malvern, PA, USA

BASIC QUALIFICATIONS

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages

PREFERRED QUALIFICATIONS

- Experience with distributed operational health and performance monitoring systems.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.