CS Specialist with English & Italian Language, Ring
Ring is looking for an organized and self-motivated Customer Service Specialist to join our Specialty Team in either virtual Ireland or on site in Cork Ireland or Gdansk, Poland.
As a CS Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Communications and the Social Media teams at Ring.
Working directly with customers, you’ll be expected to respond to highly complex customer cases involving escalations, Office of the President concerns, trust and safety issues, social media posts, and Amazon Reviews. The right candidate will also thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks.
Key job responsibilities
- Successfully reply to complex, fast-moving and unexpected communications challenges
- Respond privately to customer reviews, providing technical insights and recommendations
- Troubleshoot technical issues for Ring customers
- Communicate and collaborate with team-members to resolve escalations
- Utilize all available resources to solve problems
- Provide exceptional technical assistance and customer service for highly escalated challenges with care
- Regularly identify and report on noteworthy developments and trends and share those with the appropriate departments
- Work alongside team-members and other teams on PR and Communications related issues on social media
- Identify and escalate system errors and other technical issues
A day in the life
As a CS Specialist, you will start your day by addressing social media posts and direct messages, escalations brought up by internal stakeholders, and looking at new Amazon Reviews at your inbox. Next, it is time to address pending cases, dive deep on the root causes, consult with stakeholders, and resolve them.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - IRL
- At least two years’ experience in Customer Service or Social Care
- Fluent in English and Italian (verbal and written)
- Experience working in cross-functional teams
- Demonstrated history of providing solutions to complex problems
- Strong attention to detail
- Expertise in written and verbal communication skills
- Demonstrated ability to manage multiple projects/tasks
- Excellent writing, copy editing and proof-reading skills
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