Putting the ‘i’ back into British Innovation

Putting the ‘i’ into Inventing the Future

Putting the ‘i’ into Inspiring the Nation

myenergi is a fast-growing UK clean-tech manufacturer on a mission to remove the barriers to a greener future. We are best known for our award-winning zappi EV charger, and our home energy management ecosystem which empowers customers to control, store, and optimise their self-generated energy.

We’re shaping the future of smart, flexible homes, working at the forefront of innovation in solar, EV, and battery technology.

Role Summary:

To collect data regarding field failures. Investigate returned product in context of data available (e.g. Zendesk data, production data etc.) to determine causes and contributing factors. To build reports to highlight common failure modes and identify weaknesses in the product and drive improvement in designs, production processes, technical data and technical support of the products. Identify and report on any deviations or issues identified in returned product.

Generally support the quality and continual improvement of products and processes to reduce field failures.

Responsibilities:

- Triage & inspect returned product as required through a variety of methods including:

· Visual inspection

· Electrical test

· Function test

- Reporting finds of faults, installation issues, user error/issues, miss reporting of issues

- Checking ticket information in regard to: Did agent go through appropriate decision tree

- Check: was important information missed / omitted from ticket?

- Logging issues / faults on triage form

- Feeding back information regarding issues and areas that could be improved to TS manager

- Feeding back any relevant information related to production / manufacturing issues

- Investigating issues relating to production faults, installation issues and defective components

- Checking, investigations and reporting issues found with products and components that could affect performance / life expectancy, feeding back information to relevant owners.

- Monitoring issues & logs to keep track of high priority, trending risks.

- Fault finding and breakdown of failed units that may pose future problems.

- Analysing trends in findings to predict future faults.

- Investigating problems with in both products and procedures that may be improved to make products more reliable, easier to build and cheaper to maintain

- Inspecting Wholesaler returns and giving either OK for replacement or report on issues found where there is no grounds to accept the return.

- Highlight any abuse of the returns process

- Identify areas requiring improvement in design, training, labelling, manuals etc.

- Feed the above back into Quality and other departments to improve product and services.

Qualifications & Experience:

- Understanding of electrical and electronic products (construction, design, application etc.)

- Understanding of schematics and technical drawings and data

- Knowledge of component types and their characteristics

- Experience in diagnosis and rework of electronic and electrical equipment

- Electrical test experience (safe working at mains voltage)

- Use of basic test equipment (Digital multi-meters, Oscilloscopes etc)

- Ability to work with tools such as soldering and de-soldering equipment

- Basic computer skills (Excel, Word etc.)

- Good communication and report writing skills

- Knowledge of electronic manufacturing processes

What myenergi offer you:

• Free charging of electric vehicles on site.

• Private Medical Insurance

• Cycle to Work Scheme

• 25 days holiday increases with service + Bank Holidays

• Mental Health First Aiders across the business, let's be there for each other

• Career Development & Encouragement

• Employee Empowerment

• Free onsite parking

• Positive working environment

• EV salary sacrifice scheme

• Birthday Leave – because everyone deserves a day off for their birthday, right?

• Long service awards

• Enhanced maternity & paternity pay

• Employee Assistance Programme - a free 24/7 UK-based counselling helpline.

myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued.

Department

Quality

Locations

Stallingborough HQ

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