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Customer Success Manager

Moxion Power

Moxion Power

Administration
Richmond, CA, USA
Posted on Thursday, March 14, 2024
About Us
Moxion is a vertically integrated manufacturer of all-electric mobile power and energy storage solutions. We have developed commercial-scale, powerful, silent, and emissions-free mobile battery stations that are designed to replace traditional diesel generators in most applications today. We’re pioneering mobile energy storage technology, leveraging vertical integration and a software-enabled service model to deliver last-mile electrification for our customers and communities. The Moxion team is a passionate group of humans who care about the environment and disrupting the diesel economy. Come build the first distributed utility with us, propelling the biggest energy transformation of our lifetime.
The Role
As a Customer Success Manager at Moxion, you will be instrumental in cultivating relationships with key customers. You will work very closely with sales and operations leadership at the local branch level of some of our largest customers across the equipment rental industry, as well as others. Working closely with internal teams, you'll ensure seamless delivery of products and services, exceeding customer expectations. Additionally, you'll advocate for customers within the organization, providing valuable feedback to drive innovation. If you're a driven individual passionate about sales and customer success, and thrive in a dynamic startup environment, join us in revolutionizing the power industry!

What you'll do:

  • Help our customers deploy our products successfully across key industry verticals, achieving a high utilization rate
  • Collaborate with customer leadership teams to create strategic success plans, leveraging deep understanding of their business and technical objectives
  • Engage with key customers regularly through MBRs, QBRs and as needed, to ensure utilization goals are met
  • Partner with internal teams and executives to ensure product success and drive customer retention and expansion

Skills to be successful:

  • Direct experience in generator rental sales
  • Experienced in managing accounts at the Commercial, Mid-Market, and Enterprise level, with a proven ability to engage executive audiences effectively
  • Demonstrated track record in planning and delivering engagements, fostering collaboration across teams, and applying critical thinking
  • Strong communication, leadership, and problem-solving skills, adept at articulating business value to diverse stakeholders
  • Capable of understanding business requirements and guiding customers with best practices.
  • Skilled in leadership, collaboration, and influencing cross-functional teams
  • Familiarity with technology deployment applications and Enterprise architecture, with analytical prowess to derive insights from data
  • Self-motivated and adaptable to both collaborative and independent work environments

Nice to haves:

  • Knowledge or expertise energy, fleet management, or EV industry
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Pay Equity
Moxion is committed to the principle of pay equity – paying employees equitably for substantially similar work. Compensation displayed is a range. Maximum amounts are reserved for those candidates that exceed all experience and background requirements. We reserve the right to offer compensation based on level of experience. Moxion has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay within the San Francisco Bay area. If you live outside that region, the range is subject to change.
Base pay is one part of our total compensation package and is determined within the range provided above. This provides the opportunity to progress as you grow and develop within a role.
At Moxion you get
Health, dental, and vision coverage, 401K, PTO, competitive equity & compensation packages, partially subsidized lunch, coffee, and snacks onsite, free tax advisory services, access to Mountain Hardwear, Columbia, Sorel, & Prana employee stores and discounts, company swag, and parental leave program.
We Value
People are at the core of Moxion’s values. We care about growth for our people and team, and this translates to an open and transparent culture. Moxion believes that diversity is as core to our business as the underlying products and technology we’re developing. Diversity in people leads to diversity of thought and different perspectives to draw from, often resulting in a new or unique way of approaching or solving a problem. Diversity drives innovation.
Moxion is looking for candidates who identify with different races, religions, national origins, age groups, genders, or gender identities, and we don’t discriminate against marital status, physical or mental disability, health or medical conditions, military and veteran status, genetic information, and other classifications that may or may not be protected by law. If you can bring a unique perspective or experience to our company, please apply.
Moxion is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process, please let our recruiting team know.