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Senior Customer Quality Engineer

Moxion Power

Moxion Power

Customer Service, Quality Assurance
Richmond, CA, USA
Posted on Thursday, February 15, 2024
About Us
Moxion is a vertically integrated manufacturer of all-electric mobile power and energy storage solutions. We have developed commercial-scale, powerful, silent, and emissions-free mobile battery stations that are designed to replace traditional diesel generators in most applications today. We’re pioneering mobile energy storage technology, leveraging vertical integration and a software-enabled service model to deliver last-mile electrification for our customers and communities. The Moxion team is a passionate group of humans who care about the environment and disrupting the diesel economy. Come build the first distributed utility with us, propelling the biggest energy transformation of our lifetime.
The Role
As a Customer Quality Engineer with Moxion Power, you will be responsible for providing support to Moxion’s customers across the globe. While investigating customer complaints you will maintain good communication with customers, document your findings and support identification of root cause corrective action. You will monitor customer complaints and provide the voice of customer feedback to product management and product engineering. You’ll drive change and sustainable improvements with a data driven approach and help build
the first distributed utility with us, propelling the biggest energy transformation of our lifetime!

What you'll do:

  • Manage customer quality requirements, inquiries, or issues as the front-line interface.
  • Lead and direct customer complaints to closure, by gathering appropriate teams and problem solving using the tools such as 8Ds, A3’s, per customer requirements.
  • Provide the Voice of the Customer feedback to product management, product engineering and manufacturing teams for characteristics that can become quality risks to the customer.
  • Drive and coordinate the investigations in close collaboration with field service representatives.
  • Visit customer locations for investigations and root cause identification.
  • Assist and complete other tasks as assigned.
  • Periodically review with key customers regarding quality performance.
  • Develop processes to manage customer complaints and close.
  • Lead cross functional problem-solving discussions utilizing industry standard problem-solving tools and processes.
  • Support periodic customer satisfaction survey, report out
  • Ensure customer satisfaction is a major driving force to improve quality.
  • Track key performance indicators, analyze, and report out.

Skills to be successful:

  • Bachelor of Science degree in manufacturing or mechanical engineering or other engineering discipline from and accredited university or college or equivalent experience.
  • Minimum 2 years of experience in product manufacturing engineering, quality, field service and/or testing.
  • Knowledge of quality problem solving methods including, but not limited to, 5 why’s, fishbone diagrams, FMEA, pareto analysis, SPC, Lean manufacturing, A3, Six Sigma.
  • Demonstrated ability to communicate effectively across all business levels and functions of both internal Manufacturing and customer relations.
  • Ability and willingness to travel domestically and internationally (5% to 25%).
  • Strong problem-solving skills supported by structured Root Cause analysis, may include the following: Kepner-Tregoe, Triz, Shainin, etc.
  • Basic knowledge of GD&T (Geometric Dimensioning & Tolerancing).
  • Knowledge and understanding of the following: ISO 9001, TS 16949 quality systems, electro-mechanical, hydraulic, and pneumatic systems.
  • Quality Internal auditor experience is a plus.
  • Knowledge of problem solving and lean tools.
  • Proficient computer skills that may include the following applications: Microsoft Office Suite, Zoom or similar applications.
  • Experience using data visualization tools a plus.
  • Travel: 5% to 25%
Pay Equity
Moxion is committed to the principle of pay equity – paying employees equitably for substantially similar work. Compensation displayed is a range. Maximum amounts are reserved for those candidates that exceed all experience and background requirements. We reserve the right to offer compensation based on level of experience. Moxion has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay within the San Francisco Bay area. If you live outside that region, the range is subject to change.
Base pay is one part of our total compensation package and is determined within the range provided above. This provides the opportunity to progress as you grow and develop within a role.
At Moxion you get
Health, dental, and vision coverage, 401K, PTO, competitive equity & compensation packages, partially subsidized lunch, coffee, and snacks onsite, free tax advisory services, access to Mountain Hardwear, Columbia, Sorel, & Prana employee stores and discounts, company swag, and parental leave program.
We Value
People are at the core of Moxion’s values. We care about growth for our people and team, and this translates to an open and transparent culture. Moxion believes that diversity is as core to our business as the underlying products and technology we’re developing. Diversity in people leads to diversity of thought and different perspectives to draw from, often resulting in a new or unique way of approaching or solving a problem. Diversity drives innovation.
Moxion is looking for candidates who identify with different races, religions, national origins, age groups, genders, or gender identities, and we don’t discriminate against marital status, physical or mental disability, health or medical conditions, military and veteran status, genetic information, and other classifications that may or may not be protected by law. If you can bring a unique perspective or experience to our company, please apply.
Moxion is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process, please let our recruiting team know.