Message Broadcast is seeking an experienced Product Operations Manager to serve as the operational backbone of our product organization. This role will drive operational excellence, streamline processes, and enable data-driven decision-making across our product teams.

What you’ll do:

• Develop and maintain operational frameworks, processes, and tools to enhance product team efficiency and effectiveness

• Partner with Product Managers to establish metrics, KPIs, and reporting systems that drive product decisions and measure success

• Manage the product planning process, including quarterly roadmap reviews, sprint planning, and resource allocation

• Create and maintain documentation for product processes, best practices, and standard operating procedures

• Coordinate cross-functional initiatives between Product, Engineering, Design, and other stakeholders

• Lead the implementation and optimization of product tools and systems (e.g., project management, feedback collection, analytics)

• Facilitate effective communication and collaboration across product teams and with external stakeholders

• Administer and optimize portfolio management tools to ensure effective product planning and prioritization

• Train and support team members on portfolio management tools and best practices

Qualifications

What you have - Required Skills:

• Bachelor's degree in Business, Computer Science, or related field

• 5+ years of experience in product operations, project management, or similar role

• Strong understanding of product development processes and agile methodologies

• Excellent analytical and problem-solving skills with experience in data analysis and reporting

• Proven track record of implementing and optimizing operational processes

• Advanced experience with portfolio management tools such as Aha!, ProductBoard, Roadmunk, or similar platforms

• Experience with product management and project tracking tools

• Outstanding communication and interpersonal skills

• Strong organizational abilities with attention to detail

Preferred Qualifications

• Experience working in a fast-paced technology company

• Knowledge of SQL and data visualization tools

• PMP certification or similar project management credentials

• Experience with change management and process improvement methodologies

• Certification in portfolio management tools like Aha! or ProductBoard

Required Skills

• Strategic thinking and problem-solving

• Process design and optimization

• Data analysis and reporting

• Project management

• Portfolio management and roadmap planning

• Stakeholder management

• Team coordination and leadership

• Documentation and knowledge management

• Tool and system administration

• Portfolio and resource management software proficiency

BENEFITS

• Fully covered Medical, Dental, and Vision coverage for employees

  • Cost share for dependents

• 401(K) plan with company match

• Flexible PTO policy

• 9 paid holidays

Message Broadcast is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.