Overview:

The Business Operations Coordinator will be responsible for the coordination and implementation of business operations functions by partnering with internal and external partners to manage and implement projects and programs. This position requires an individual who can balance and prioritize a wide array of projects and company needs, be a diligent and resourceful problem-solver, and be able to wear many hats. You are excellent at coordinating schedules and affairs, organized, methodical, detail-oriented, and able to move projects forward. This position plays a critical role in supporting the ongoing growth of a high-performing organization and ensures a productive business environment.

Essential Functions & Responsibilities:

The essential functions and responsibilities for this position include, but are not limited to, the following.

Business Administration

• Manage company mail and packages through our traveling mailbox, company lockboxes, and onsite checks monthly
• Collect and distribute office mail and packages to a distributed workforce
• Manage general office phone reception using a VOIP system (Zoom)
• Work with property management on any maintenance issues at Office
• Support on-site visits to Company managed office space(s)
• Supporting remote workstations and units, new location setup or co-working arrangements
• Provide recommendations and suggestions for operational improvements
• Support ongoing business expansion programs
• Create and send care packages to employees and customers
• Support ongoing operations projects
• Support other departments in ongoing cross-functional projects
• Provide back-up support to IT department as needed

Executive Team Support

• Support executive team with meeting scheduling and managing calendars
• May assist in preparations of meetings and travel arrangements
• Support Board of Director travel and reimbursements

Communications

• Organize and maintain the Company’s policy and procedures for Employees.

Risk & Compliance

• Manage Insurance renewals, insurance audits, and questionaries
• Support Legal and Customers with insurance verification and documentation
• Support Legal with customer documentation regarding our good standing
• Engage and support customer COI renewals with our Insurance Vendors
• Support Business Questionnaires from vendors and customers
• Maintain GDPR renewals with the BBB and Data Privacy Framework
• Manage the Company’s sub-processor list for our website in compliance with GDPR

Procurement

• Project manage the company’s procurement request processing with internal and external stakeholders
• Manage our Purchase Order workflow in Netsuite
• Coordinate process and program improvements with internal stakeholders

Event Coordination

• Take full ownership of MSR events
• Organize agenda and coordinate all event logistics
• Secure space, travel, and accommodations for team events and gatherings
• Supporting in estimating costs and creating event concepts for business needs
• Create event proposals with anticipated timelines, to-dos, and budget predictions
• Manage travel and accommodations

Knowledge Skills & Abilities:

• Ability to work and communicate effectively with others in a diverse, multiethnic and multicultural work environment
• Ability to work independently and collaboratively in a fast-paced, decentralized environment.
• Ability to manage multiple high-priority projects simultaneously
• Strong time management skills
• Strong attention to detail
• Proficiency in a wide variety of software systems

Education & Experience:

We have identified the following programs, experience, and knowledge that have helped others find success in this role at Measurabl. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

• 2-5 years in a similar role and/or customer service position
• A combination of professional or educational experience (whether formal or informal) that affords you with the knowledge, skills, and abilities above
• Excellent interpersonal skills to build strong relationships with colleagues and vendors
• Must be able to visit the office San Diego, CA at least once a month
• Ability to travel to company events to support onsite logistics (2-4 times a year)
• Strong project management skills
• Must be detail-oriented

Supervisory Responsibility:

This position will be responsible for overseeing vendors, consultants, and service providers of the company. There are no direct reports.

Perks and Benefits:

• Unlimited PTO
• Health and Dental Insurance + HSA options
• Pet Insurance
• Holiday Paid Time Off (Black Friday and Christmas Week Included)
• Matching 401k
• Amazing, Inclusive, Diverse, Relaxed Culture
• 100% Fully Remote
• Flexible Work Hours
• $800 office set up fund for new employees
• Monthly phone & internet reimbursement
• Stock options
• Bonus potential

Compensation Range:

• $74,514 to $91,072+ DOE

Equal Employment Opportunity:

Measurabl, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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