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Outbound Sales Executive

Hometree

Hometree

Sales & Business Development
Peterborough, UK · Remote
Posted on Thursday, May 30, 2024
Operations · Peterborough · Temporarily Remote

Outbound Sales Executive

Do you love a high volume, fast paced sales environment? Then we would love to hear from you.

Salary: £24,000 per annum, plus generous commission scheme of up to 30% of salary OTE
Role type: Full Time
Location: Remote first, in the Peterborough area. You must be willing to travel to the Peterborough office for team meetings
Reports to: Sales Team Leader, Operations

Do you love a high volume, fast paced sales environment? Does the idea of introducing a growing company, promoting great products and discussing our green energy mission with customers who have indicated interest fill you with excitement? Then this role with a big reward, is the one for you.


About Hometree

Hometree is a home energy services company on a mission to accelerate the transition to net zero. By fixing, installing and financing home energy hardware, we'll help homeowners transition to low-carbon solutions, when they are ready.

Today, we ensure UK homes are warm and working with all-encompassing home heating hardware cover plans. Our network of skilled engineers offers regular maintenance, emergency repairs, and support for gas boilers, central heating, and plumbing.


Our values

You’ll be joining a bunch of bright individuals and teams all committed to providing vital energy services and excellent customer service. Our ROOTS values are the five values we live by. They guide us in everything we do and how we behave towards each other:

  • Radical Candour - Be direct, open and honest. We tell it how it is but always with respect.

  • Ownership - Act like an owner. Hold yourself and others to account.

  • Obsession for the Customer - Put the customer's needs at the heart of everything you do.

  • Teamwork - Collaborate to get to the best outcome and have a little fun along the way.

  • Speed - Make decisions fast. Test, learn and iterate quickly to deliver the best result.


Role and responsibilities

As part of our growing sales team you would work across various sales pipelines and lead sources. Calling customers to discuss where we can support them further - whether that be where customers have struggled with the online check out for our Home Cover products, discussing upgrade options for new services we have launched into the market or on our green energy mission where a customer's boiler may be close to end of life - with multiple ways of keeping the customer warm this winter - whether that be through a new boiler, heat pump or our recently added solar options!

Whilst the role is predominantly based around outbound calling customers who have indicated interest, or are already a Hometree customer, there may be times that enable you to demonstrate your skills on the inbound customer line too!

Success is defined by speaking to as many customers as possible to support them in their journey and signing them up for their desired Hometree product - compliantly and through great customer service.

The things you’ll do

  • Compliantly discuss our products with customers over the phone where they have not completed their online sale

  • Reach out to customers who have shown interest in our packages but not yet purchased

  • Support in transitioning existing customers who want or need to replace their boiler into a new boiler or greener option like our Heat Pump or Solar offerings, financed through our finance team

  • Work across multiple lead sources to outbound customers to discuss completing the sale on the relevant product type

  • Follow compliant sales techniques to ensure we meet our customers needs and sell inline with our regulatory requirements

  • Support the inbound sales line team where needed.

What we’re looking for

  • Demonstrable outbound sales skills - with resilience to work on high lead volumes- who prides themselves on securing sales through service

  • Experience in working in an outbound sales environment

  • Hunger to find the right thing for every customer - compliantly and aligned to the customers needs

  • Strong interpersonal and communication skills - people love working with you because of your passion for delivering for the customer and helping team members

  • Excellent and clear verbal and written communication skills

  • A natural problem solver driven by curiosity & continuous improvement mindset

  • Disciplined and organised with a keen eye for detail and an ownership mindset,

  • Team player who enjoys working collaboratively to resolve issues

  • Confidence in working with multiple customer/online systems


Work Location

This is a remote role to enable our team to have flexibility that works for them so you will need a comfortable and quiet home working environment. We hold monthly team meetings in Peterborough, which you will be expected to attend and twice yearly social events at our London office. There may be times we want to see you in the Peterborough office more often for extra training or meetings where required (no more than once a week)


Shift patterns available:

Full time (37.5 hrs)

9:00-19:00 Monday -Friday (7.5 hour shifts x 5)


Salary and benefits

This role is a permanent full time with a salary of up to £24,000 per annum and depending on experience.

We have an ever expanding list of benefits that currently includes:

  • Flexible remote working

  • Generous commission scheme - where you can earn up to 30% of your salary!

  • Monthly team meet ups in a central Peterborough location with lunch provided

  • Career grading with a clear progression pathway and pay ranges attached to recognise and reward increasing competence and skills

  • 33 days holiday inclusive of Bank Holidays prorated for part time roles, plus your birthday

  • Private pension contribution with up to a maximum 3% employer contribution

  • Generous enhanced Parental Leave policy which includes up to 13 weeks fully paid leave for primary caregivers, and 6 weeks fully paid leave for secondary carers

  • Free boiler & home emergency cover - plus 40% discount for friends & family

  • Support for your mental health and wellbeing via Oliva

  • Menopause support from Stella, including friends & family access

  • Regular team socials including Summer and Christmas parties.


Who you’ll be working with

The Hometree Operations Department is at the forefront of serving and managing the daily needs of our customers. Made up of seven teams it includes Customer Care, Repairs, Escalations, Sales, Training & QA, Network and Reviews. Excellent communications skills, customer service and time management are all fundamental to ensuring the best experience for our customers and network.

Since we operate in a regulated industry, legal compliance is crucial to our daily operations. We are a close-knit hybrid department that excels and grows by learning from each other.

More information about the Operations team at Hometree can be found here.


Equal Opportunity Employer

At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.

We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.

Department
Operations
Locations
Peterborough
Remote status
Temporarily Remote
Yearly salary
24,000
Employment type
Full-time

About Hometree

Hometree is a home energy services company on a mission to accelerate the transition to net zero. By fixing, installing and financing home energy hardware, we're helping homeowners transition to low-carbon solutions, when they are ready.

Operations · Peterborough · Temporarily Remote

Outbound Sales Executive

Do you love a high volume, fast paced sales environment? Then we would love to hear from you.

Already working at Hometree?

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