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Payment Operations Intern (m/w/x)

Grover

Grover

Operations
Berlin, Germany
Posted on Thursday, August 10, 2023

About Grover

Grover makes access to tech easy, affordable, and sustainable—with flexible tech rental subscriptions. No deposits, no commitment, just tech when you want it for as long as you need it.

With around $1.3 billion in financing, Grover is one of Germany’s best-funded scale-ups, and we’re growing fast. Since 2015, we’ve gone from a small startup operating out of a Berlin apartment to a team of 500+ people, bringing flexible tech subscriptions to renters across Germany, Austria, the USA, Spain, and The Netherlands.

And we’re just getting started. This year, we’re expanding into even more countries and launching even more innovative ways for people to access the tech they need.

Our Mission & Vision

We’re making it possible for more people to get the best out of life–with flexible, affordable access to the tech they need. That was our bold vision when we started back in 2015, and—with over 1 million renters across 5 countries—we’re right on track.

We’re also proud to champion a more sustainable way to use tech. With over 500,000 devices returned, refurbished, and recirculated so far, we’ve already saved 1,500 tons of e-waste from ending up in a landfill.

Want to join us on our mission to give more people flexible access to the tech they need? We’d love to have you on the team.

We are currently looking for an ambitious Payment Business Operations Intern (m/f/x) full-time, in our HQ in Berlin for our Payments Operations Team.

🎯 What you will contribute:

  • Support the Payments Business Operations team in the daily tasks to ensure an outstanding customer experience
  • Investigate customer inquiries to detect inconsistencies in the Payment systems and raise bugs in Product / Engineering
  • Keep contact on a daily basis with Customer Service agents in order to understand if there is a common request that needs to be automated
  • Analyze sets of data and provide results and recommendations
  • Support Payments Business Operations to automate operational processes

🤝What you bring:

  • Motivated person who wants to learn more about Payments in an E-commerce business
  • Ideally previous experience working with back-office systems
  • Problem-solving skills: no problem is too small or too big
  • Business fluency in English, both written and spoken. German is a plus
  • Excel / Google Sheets proficiency
  • Nice to have: SQL experience

❤️‍🔥What you will love about us:

  • Flexible working hours combined with a semi-remote work structure for people based in Berlin
  • BVG monthly discount to drive you everywhere in Germany
  • Mental health support with Nilo.health
  • Physical health support with ClassPass or Urban Sport Club
  • Exclusive Grover Tech discount for your friends and family
  • Engaging, open office located in central Berlin with regular events
  • Diverse global team of 40 nationalities (and counting!) - genuinely the nicest group of colleagues who will soon become friends

(Please, submit your CV in English)

if you fancy an influential role and making our world a little greener? Become part of the Grover Family and let's grow together. 💚 We are looking forward to e-meeting you!