Customer Success Operations Manager is responsible for designing and maintaining efficient Processes, building & maintaining Tools, structuring and reporting Data that will provide the most efficient environment for Account Manager team to reach their objectives.

You will join a team of 4 Sales Operations.

As a Customer Success Operations at Greenly, you will:

• Improve efficiency & excellence of Account Managers at Greenly: designing and maintaining efficient processes that will facilitate their day-to-day job and help them maximize their impact on revenue - Process Management.

• Be the sales ops process & sales tech stack expert for Account Managers, providing guidance to new joiners and current Account Managers, training & support on best practices - Sales Enablement.

• Ensure revenue generation efficiency by prevent churn & allow customer growth - Business Performance.

• Track & ensure Account Managers ROI & Performance: dashboarding, insights on & key figures for Account Managers so they can easily understand business health and meet goals - Business Intelligence.

• Close collaboration with Account Manager team lead, Head of Sales & Sales Operations team on transversal projects - Collaboration.