Customer Support - B2B SAAS (Climate Tech)

Greenly

Greenly

Customer Service
Paris, France
Posted 6+ months ago

Job Description

General Purpose ๐ŸŒฑ

Join Greenly's Customer Support team, dedicated to delivering the best possible experience for our clients. As a crucial member of our relatively new team, we are seeking an individual with previous customer-facing experience, preferably in a SaaS company, to ensure prompt and exceptional assistance to our clients. โœจ Embrace the opportunity to be part of a young and growing team passionate about customer success.

Duties and Responsibilities ๐Ÿค

๐ŸŽง Customer Engagement: Interact with customers primarily through our Intercom platform, delivering prompt solutions to their queries and actively facilitating their progress with assigned tasks.

๐Ÿค Collaboration with Teams: Work closely with product specialists and other teams to ensure consistent and informed support, actively providing insightful feedback to enhance overall customer satisfaction.

๐Ÿ“ฅ Ticket Prioritization: Prioritize daily tickets and customer progress follow-up, aiming to exceed customer expectations with every interaction.

๐ŸŒ Communication Mastery: Translate customer questions into clear and concise answers, actively contributing to enhancing their overall customer experience.

๐ŸŽ™๏ธ Expanded Opportunities: As you progress in the role, there will be opportunities to lead webinars, write articles, and take on additional responsibilities such as leading onboarding sessions, contributing to the dynamic growth of our team.

๐ŸŒ Passion for Customer Success: Demonstrate an enthusiastic commitment to customer success and an eagerness to contribute to our evolving team.

Ultimately, your role is integral to providing outstanding customer support, fostering positive interactions, and contributing to the continuous growth and success of our team! ๐Ÿš€๐Ÿ’š