Energy Impact Partners
Energy Impact Partners

Customer Support - B2B SAAS (Climate Tech)



Customer Service
Paris, France
Posted on Thursday, January 18, 2024

Job Description

General Purpose 🌱

Join Greenly's Customer Support team, dedicated to delivering the best possible experience for our clients. As a crucial member of our relatively new team, we are seeking an individual with previous customer-facing experience, preferably in a SaaS company, to ensure prompt and exceptional assistance to our clients. ✨ Embrace the opportunity to be part of a young and growing team passionate about customer success.

Duties and Responsibilities 🤝

🎧 Customer Engagement: Interact with customers primarily through our Intercom platform, delivering prompt solutions to their queries and actively facilitating their progress with assigned tasks.

🤝 Collaboration with Teams: Work closely with product specialists and other teams to ensure consistent and informed support, actively providing insightful feedback to enhance overall customer satisfaction.

📥 Ticket Prioritization: Prioritize daily tickets and customer progress follow-up, aiming to exceed customer expectations with every interaction.

🌐 Communication Mastery: Translate customer questions into clear and concise answers, actively contributing to enhancing their overall customer experience.

🎙️ Expanded Opportunities: As you progress in the role, there will be opportunities to lead webinars, write articles, and take on additional responsibilities such as leading onboarding sessions, contributing to the dynamic growth of our team.

🌍 Passion for Customer Success: Demonstrate an enthusiastic commitment to customer success and an eagerness to contribute to our evolving team.

Ultimately, your role is integral to providing outstanding customer support, fostering positive interactions, and contributing to the continuous growth and success of our team! 🚀💚