General Purpose 🌱

Duties for the Customer Success position will include developing positive customer experience and improve the customer experience through product support. The Customer Success position has to maintain ongoing customer relationships, implement success programs, contribute to sales, onboard clients, and answer to customers' queries.

Duties and Responsibilities 🤝

🎧 Engage with customers through our cutting-edge Intercom platform, ensuring their voices are heard and solutions are swiftly provided 🚀

🤝 Collaborate with diverse teams, from Product Specialists to Climate Experts and Account Managers, ensuring a unified support journey

📥 Manage daily interactions, viewing each ticket as a golden opportunity to exceed customer expectations

🌐 Guide and support our customers, turning their questions into moments of clarity and confidence

🔄 Regularly update and amplify our Intercom articles, ensuring customers always have the freshest insights at their fingertips

📊 Dive deep into performance analytics, leveraging KPIs to continually enhance our strategy and deliver top-notch customer experiences