Energy Impact Partners
Energy Impact Partners

Customer Support - Climate Tech



Customer Service
Paris, France
Posted on Saturday, August 12, 2023

Job Description

General Purpose 🌱

Duties for the Customer Success Manager will include developing positive customer experience and improve the customer experience through product support. The Customer Success Manager has to maintain ongoing customer relationships, implement success programs, contribute to sales, onboard clients, and answer to customers' queries.

Duties and Responsibilities 🤝

  • 🌟 Elevate Client Relations: Cultivate and champion dynamic client portfolios that breathe life into our business every day.

  • 📈 Drive Business Excellence: Be the catalyst for our growth trajectory by enhancing profitability and unlocking value at every turn.

  • 💡 Decipher Client Insights: Dive deep into client data, unveiling narratives and actionable insights that refine and reinvigorate their journey with us.

  • 🔍 Champion Customer Satisfaction: Listen, understand, and pivot. Address customer feedback head-on, transforming challenges into opportunities for enhanced experiences.

  • 🤝 Be the Bridge: Seamless liaison between customers and our team, ensuring every concern, request, or complaint is addressed with utmost diligence.

  • 🚀 Shape Tomorrow's Products: Collaborate passionately with our product design and development teams, bringing forward-thinking solutions and innovations to the table.

  • 🔗 Strengthen Synergy: Bolster our support content and establish strong connections with the product team, ensuring a unified approach in every initiative.