Account Manager [Climate / Sustainability]
General Purpose 🌱
You are responsible for building strong relationships with customers and prospects, connecting with key business executives and stakeholders, and developing sales reports. Account Managers also answer client questions and identify new business opportunities.
As we scale carbon accounting globally, we convinced 1,000 customers to trust us on their climate journey. 🚀 We created the Account Management team last year to track and manage the customer relationship and ensure our offer always corresponds to their needs.
The team currently has 8 accounts managers, including one in the US. We are currently looking for someone to manage a portfolio of clients, their projects, and their satisfaction.
Duties and Responsibilities 🤝
Communicate with customers to understand their needs, and help them through email/phone calls
Build and develop relationships with customers and potential new customers based on trust and respect
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Liaise between the customer and internal teams
Resolve complaints and prevent additional issues by improving processes
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Keep accurate records pertaining to inventory and account notes.
Increase customer retention and upsell
Manage & resolve complex customer situations
Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks
Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions 📊