About ESG Book:

ESG Book powers financial markets with the insight needed for a more sustainable future.

By seamlessly integrating sustainability data with an advanced disclosure platform, we enable financial institutions and corporates to share and interpret mission-critical sustainability information.

Established in 2018, ESG Book's cloud-based solutions are trusted by the world’s largest banks, corporates, investors, and consultants to navigate the complexities of sustainability with precision and efficiency.

Headquartered in London, and with offices globally, ESG Book's clients and partners include Citi, HSBC, Accenture, Google, and Bloomberg.

Responsibilities:
Client Onboarding & Platform Enablement:

• Setting up client access, permissions, and delivery schedules on the ESG Book platform

• Guiding new clients through onboarding processes and platform orientation
  

Technical Support & Issue Resolution:

• Handling incoming client support queries via the service desk

• Investigating and resolving technical problems related to platform access, data, and delivery

• Using tools like SQL to query databases and Excel for troubleshooting data-related issues

• Collaborating with tech and product teams to triage complex problems
  

Internal Collaboration:

• Acting as a link between the Client Enablement & Services team and internal stakeholders (Sales, Product, Tech)

• Supporting Sales Teams with technical documentation and insights on platform functionality
• Help develop internal and client-facing documentation and FAQs

What Skills You'll Bring (and build on in the role)

• Degree or Masters in a relevant subject.
• Superior proficiency/skills with Microsoft Excel, PowerPoint, and Word.
• Fluent in English
• Excellent interpersonal and communication skills, with the ability to communicate technical and quantitative topics to a range of stakeholders
• Demonstrated analytical skills and mindset
• Additional skills like SQL and Python can be helpful

Why Work with Us?

Mission-Led Culture:

· We’re committed to sustainability and innovation, globally and you’ll feel that in everything we do.

· Help shape the future of sustainable finance while contributing to solutions that drive change.

Opportunities to Grow:

· Our flat structure and dynamic growth mean there’s room for you to step up, or move into different teams, take ownership, and make a real difference.

· Be part of a dynamic team that values your personal and professional growth.

A Collaborative Environment:

· Work in a team where your voice matters

· Work alongside some of the brightest minds in the industry in an open, supportive, and diverse environment.

Flexibility & Balance

· We empower you to achieve work-life balance with flexible schedules.

We are an equal opportunities employer. This belief and approach apply to all aspects of employment, including recruitment and selection, opportunities for training, development and promotion and our terms and conditions of engagement.

Apply Now
If you're excited to be part of a purpose-driven company that values your contributions and offers room to grow, we'd love to hear from you. Join ESG Book and help shape the future of sustainable finance - while building your own, too.