We are ERock!

Enchanted Rock is a leader and innovator in distributed energy. Enchanted Rock has responded to long-term trends in electricity by becoming the first smart-grid supplier to US energy consumers. The company installs, operates, and integrates its highly flexible, low-cost, and quick-response distributed generation to increase reliability and stability, reduce costs and decrease carbon footprint.

At Enchanted Rock, our backup generators ensure that customers will never be without power, allowing their business to operate normally when there is an outage in the area. Our innovative approach provides customers with highly reliable, ultra-clean backup generation at a fraction of the cost of traditional backup solutions. We seek those who share our commitment to customer service, innovation, and ingenuity.

Key Responsibilities:

• Assisting with IT Help desk calls, scheduling, and support tickets resolution.
• Providing excellent end-user technical support.
• Performing computer imaging, staging and installation
• Documenting and assisting with the maintenance of IT standards.
• Under the guidance of IT staff, inventory technology equipment and software.
• Set up video conferencing sessions and other items as needed to assist IT staff.
• Field work and interacting with customers.
• Ensure work orders are organized and structured; schedule them promptly and efficiently.
• Independently execute technical instructions with minimal supervision and guidance.?
• Prioritize projects and services to minimize user interruption and down time.
• Employ a customer service approach and present information about technical issues clearly, both verbally and in writing.
• Perform other related duties as required within the IT Team.

Basic (Required) Qualifications:

• Currently pursuing a degree or certification in IT, or related field
• 2 years of basic computing knowledge, including troubleshooting Windows and macOS, user account support, and software installation updates.

Preferred Qualifications:

• Software and computer proficiency
• Strong interpersonal skills
• Expertise in laptop/desktop maintenance and basic computing knowledge.
• Initiative, collegiality, resourcefulness, or professionalism.
• Interest or demonstrated experience with computer software or hardware.
• Desire to learn and participate in a dynamic, fast-moving team.
• Certifications in IT helpdesk fundamentals

Benefits:

• Competitive Pay
• Hybrid Work Schedule!
• Cool Open-Office Concept

This is a paid, temporary summer internship. Conversion to full-time employment is not guaranteed and will be evaluated based on intern performance, business needs, and open positions at the conclusion of the program.

This position will report to the HelpDesk Manager and will last for the duration of June-August 2026. Interns are required to be eligible to work full-time (40 hours). This internship is based out of our headquarters in Houston, Texas.

Do you have what it takes to join the Enchanted Rock team? Send us your cover letter and resume today.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Enchanted Rock is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Enchanted Rock, we embrace diversity, including all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — to name a few. We understand and recognize that diverse backgrounds and perspectives strengthen our teams and our business. The foundation of our diversity efforts is closely tied to our core values specifically our value of “The Team” which includes “Mutual Respect, Openness, and Honesty.”