Who’ll You Be Joining:

We are looking for a Customer Success Manager to join our energy team who believes in a cleaner energy future and wants to play a role in advancing that vision. You will work with a passionate group of Energy professionals that serve the largest Utilities in North America. Our current team is responsible for the ongoing account management of current and future clients, primarily focused on the North American Utility sector.

What makes a great Customer Success Manager is the desire to do all the little extras to support our clients while delivering a fantastic customer experience to our users.

How You’ll Make an Impact:

• As the Customer Success Manager for the Utility Marketplace business, you will be the face of ecobee to our Utility Marketplace partners with the goal of maintaining a healthy business relationship that elevates ecobee’s contribution to their business while also achieving ecobee’s hardware and SaaS sales plan
• Collaborate with the ecobee Marketing team to identify opportunities for collaboration with Marketplace or Utility providers and prioritize marketing investments to attain sales plan
• Collaborate with Legal, Operations, Supply Chain and Finance to ensure that the business and partnerships are being managed effectively. Create and maintain budgets, inventory forecast, and promotional funding forecasts. Execute legal agreements with utility marketplace partners
• Work with tangential business leads to learn best practices and find opportunities for operational efficiencies. Identify and create a prioritized list of areas for improvement and execute a project plan that increases operational efficiencies and productivity
• Have deep understanding of the Utility Marketplace business such that you can make informed recommendations for investments (or divestments) that will provide incremental benefit to our existing business. Communicate and advocate the Utility Marketplace business internally to gain strategic alignment and resourcing
• Work with Utility Implementers to execute instant rebate opportunities on ecobee.com. Maintain rebate finder with updated rebate amounts on ecobee.com
• Represent ecobee’s values of planet positivity, innovation and integrity at Industry Conferences and Events and through day-to-day communications

What You’ll Bring to the Table:

• You’re an experienced Sales Professional with 3+ years of experience in Sales Support, Project and/or Account Management
• Experience with customer CRM tools (Netsuite, Salesforce) is an asset
• You have experience with the energy sector or in managing utility programs, and an understanding of clean technology
• You pride yourself on exceptional project management skills and the ability to multitask, including the ability to prioritize tasks
• Proven track record of working with cross functional groups and departments
• You like to think big picture and strategically while still being able to manage the day to day details
• Flexible, able to work in a fluid environment and willing to roll your sleeves up to get the job done
• Strong written, organizational, communication and oral presentation skills
• Build and sustain strong internal/external business relationships
• Just so you know: The hired candidate will be required to complete a background and credit check

What happens after you apply:

Application review. It will happen. By an actual person in Talent Acquisition. We get upwards of 100+ applications for some roles, it can take a few days, but every applicant can expect a note regarding their application status.

Interview Process:

• A 30-minute phone/video call with a member in Talent Acquisition
• 3 rounds of virtual interviews with a cross-functional group of ecopeeps – expect technical, behavioural and situational questions