Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

About the role:
This role interfaces with the client directly and is responsible for planning, scoping, and implementing the Dragos Platform in customer environments. Be part of a hands-on and onsite team at power plants, substations, manufacturing floors, and refineries (to name a few), while performing installations and assisting our customer partners in monitoring and safeguarding their infrastructure.

• Collaborate with Dragos Sales and Solution Architect teams to understand customer use cases and success criteria
• Collaborate with client’s teams on network architecture, sensor placement, and integrations for the deployment of new sensors; coordinate and conduct deployments
• Provide troubleshooting and break/fix support for the Platform solution
• Provide knowledge transfer and training to key stakeholders
• Coordinate upgrades, patches, and other configuration changes to the Platform solution
• Monitor the health of the Platform solution to ensure continuous Platform availability and continuously tune and optimize the Dragos Platform
• Develop content and build foundational workflows based on client use cases and value proposition
• Communicate roadmap of upcoming features and content with the client and conduct new release feature walkthroughs as needed
• Continually solicit client feedback on feature requests, improvements, and issues; manage escalation to appropriate Dragos groups
• Coordinate other Dragos teams (Intel, Threat Operations Center) on investigations
• Identify opportunities for other Dragos products and services

• 5+ years of industry (i.e. controls engineer) or InfoSec (cybersecurity) experience
• Networking experience – Excellent understanding of IP networks, OSI model, Purdue model, and ICS protocols
• Intermediate experience with Linux (command line), CENTOS, Docker, scripting languages (python, shell, etc), SIEMs
• Experience in on-premise and cloud software solutions for Enterprise while managing multiple stakeholders and projects
• Customer-oriented and attentive to client needs, with strong interpersonal and communication skills
• Willingness to travel 50%

• Base Salary: $155,000
• Competitive equity package
• Comprehensive benefits plan

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

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