RMA Lead

Full job description

RMA Lead

Return Material Authorization | Battery and Wakespeed Products

Position Summary

The RMA Lead oversees returned batteries from receipt through final disposition, ensuring accurate tracking, clear documentation, timely system updates, safe handling, and efficient daily workflow.

Key Responsibilities

· Identify, label, and track returned batteries and components.

· Verify part numbers, serial numbers, quantities, customer details, and RMA information.

· Coordinate battery inspection, testing, troubleshooting, and final disposition.

· Document product condition, findings, test results, corrective actions, and disposition.

· Keep Monday.com updated with status, findings, owners, next steps, and due dates.

· Maintain accurate RMA, inventory, serial-number, and disposition records in NetSuite.

· Reconcile physical inventory with system records and resolve discrepancies.

· Assign daily work, monitor backlog and turnaround time, and communicate delays.

· Maintain a safe, organized RMA area and ensure proper battery handling.

· Work with Quality, Engineering, Production, Receiving, Inventory, Shipping, and Customer Service to close RMAs.

Required Qualifications

· Experience in RMA, manufacturing, battery service, quality, inventory, or troubleshooting.

· Strong computer, data-entry, organization, and written communication skills.

· Ability to lead daily work, manage priorities, and follow safe battery-handling procedures.

Preferred Qualifications

· Experience with lithium-ion batteries, electrical troubleshooting, or warranty returns.

· Experience using Monday.com, NetSuite, or a similar ERP system.

· Previous lead experience in a manufacturing, repair, or warehouse environment.

Measures of Success

· Accurate battery tracking and system records.

· Complete, timely Monday.com and NetSuite updates.

· Clear findings, controlled backlog, and safe work practices.

Pay: $26.00 - $28.00 per hour

Work Location: In person