As a Technical Systems Engineer (TSE), Channel, you will play a critical role in enabling reseller partners and MSPs to understand, position, and deploy the Coro platform with confidence. Working in close alignment with the Channel Account Manager (CAM) team, you will serve as the technical subject matter expert across the pre-sales motion — helping partners articulate Coro's value, navigate technical questions, and progress opportunities to close.

This is a pre-sales focused role. The TSE's mandate is to ensure that partners — and where relevant their end customers — have the technical confidence, knowledge, and support they need to commit to and advance through the sales cycle.

The TSE operates across the broad reseller and MSP channel, supporting the CAM team and partner technical communities within a defined scope. Where a strategic or contracted named partner requires senior pre-sales support, the CSE function may be engaged; the TSE role focuses on the wider channel.

• Serve as the primary technical resource for the CAM team and channel partner sales and technical communities in the pre-sales motion

• Deliver product demonstrations, proof of concept engagements, and technical enablement to reseller partners and MSPs

• Enable partner Sales Engineers and technical staff to act as confident, credible technical advisors on behalf of Coro

• Support partners in understanding how Coro integrates with their existing security stacks and service delivery models

• Provide accurate technical input to RFPs, security questionnaires, and solution design activities

• Feed partner and prospect insights back into the wider Coro team to inform product and positioning improvements

Coro exists to protect every small and mid-size business in the world from cyber-attacks. We believe cybersecurity should be effortless, not overwhelming. Our vision is to build the most intuitive and effortless cybersecurity platform on Earth.

Through our AI-powered platform, we simplify protection across the four areas every business must secure: cloud apps, email, endpoints, and data, automatically detecting and resolving 95% of issues without the need for specialized security staff.

Headquartered in Chicago with roots in Tel Aviv and offices in New York and London, Coro is a global team united by a passion for making cybersecurity accessible to all.

We’re building a world where every business, no matter its size, can operate with confidence knowing Coro has its back.

Pre-Sales Technical Support

This is the primary accountability of the TSE role. All activities below are conducted within the pre-sales motion.

• Serve as the trusted technical subject matter expert for the CAM team, channel partners, and where relevant end-customer prospects throughout the pre-sales cycle

• Conduct high-quality technical product demonstrations tailored to partner and prospect needs, clearly communicating Coro's capabilities and security benefits

• Provide timely and accurate technical responses to partner and customer enquiries throughout the pre-sales cycle

• Assist in proof of concept (PoC) implementations and guide partners and prospects through initial technical set-up within the trial or evaluation period

• Support RFPs and security assessments, ensuring technical accuracy and consistency in all documentation and responses

• Manage trial and PoC engagements within a defined scope, tracking progress, resolving technical blockers, and maintaining partner and prospect confidence throughout

Solution Architecture & Technical Subject Matter Expertise

The TSE acts as a technical authority within the pre-sales process. This expertise is exercised within the defined scope of the pre-sales motion.

• Develop and maintain deep product knowledge of the Coro platform — its architecture, security modules, integrations, and multi-tenant capabilities — within the context of pre-sales positioning

• Work with partners and prospects to assess their cybersecurity needs and map Coro's solution to their requirements, producing clear and accurate solution overviews and architectural summaries

• Assist the CAM team in positioning Coro's technical advantages clearly against competitive alternatives

• Support partners in understanding how Coro fits within their existing security strategy, RMM/PSA tooling, and service delivery models

• Create and maintain pre-sales technical assets including demo environments, standard PoC frameworks, technical FAQs, and solution summaries, contributing to a shared library accessible to the CAM team and partner community

Partner Technical Enablement

The TSE plays a key role in ensuring the broader reseller and MSP community has the foundational technical knowledge to engage with Coro confidently.

• Deliver foundational technical enablement sessions to reseller partner and MSP sales and technical teams, enabling them to position and demo Coro independently for standard use cases

• Support partners in understanding Coro's multi-tenant management capabilities and how these integrate with MSP operating models

• Identify partner technical knowledge gaps through pre-sales interactions and flag these to the CSE function and Channel Account Managers for structured follow-up

• Contribute to the creation of standardised technical enablement materials — including product guides, competitive positioning documents, and quick-start technical references — for use across the partner community

Collaboration, Feedback & Handover

A key structural function of the TSE is to maintain a clean and effective boundary between pre-sales and post-sales activity, and to operate as an effective feedback channel between the partner and prospect community and internal Coro teams.

• Work in close alignment with the Channel Account Manager team, providing technical support and expertise at each stage of the pre-sales cycle and participating in joint partner engagements as required

• At point of contract signature, execute a structured and documented technical handover to the CSE function, ensuring continuity of context for onboarding and early adoption activities

• Maintain clear records of pre-sales technical activity, trial status, and PoC outcomes in Salesforce (SFDC) and other agreed systems, supporting accurate forecasting and handover quality

• Provide structured feedback from partner and prospect technical interactions to the Product and Marketing teams, identifying recurring objections, feature gaps, and competitive positioning opportunities

• Collaborate with the CSE function to share insights on partner technical maturity, ensuring post-sales onboarding is calibrated to the partner's actual capability level

Essential

• Pre-sales or technical consulting background: 3+ years of experience in a pre-sales, sales engineering, or technical consulting role within the cybersecurity or SaaS industry

• Cybersecurity knowledge: Solid working understanding of cybersecurity concepts including endpoint protection, email security, identity protection, and cloud security, with the ability to discuss these credibly with both technical and non-technical audiences

• Communication & presentation: Excellent communication and presentation skills, with the ability to tailor technical messaging to partner sales teams, technical administrators, and business owners

• MSP & channel experience: Experience working with MSPs, resellers, and direct customers in a technical sales or pre-sales capacity, with familiarity with MSP operating models and tooling

• SaaS solutions: Hands-on experience with SaaS-based solutions and integrations, with the ability to guide partners through technical set-up and initial configuration in an evaluation or trial context

• Problem solving: Self-motivated, customer-focused approach to problem solving, with the ability to identify and resolve technical blockers in a pre-sales environment without escalating unnecessarily

• Collaborative working: Demonstrated ability to work effectively alongside a sales team, contributing technical expertise within a commercially driven process

• Languages: Fluent in Italian and English (written and spoken)

Desirable

• Familiarity with RMM/PSA tooling commonly used by MSPs

• Knowledge of security frameworks such as NIST, CIS, or SOC2

• Experience creating and maintaining technical sales assets such as demo environments, PoC frameworks, or competitive battle cards

• Experience in a structured handover process between pre-sales and post-sales or customer success functions

• Consistent, high-quality technical support delivered across the reseller and MSP channel with measurable reduction in pre-sales technical blockers

• Clean structured handovers to CSE function evidenced at each contract signature, with positive feedback from CSE team on handover quality

• Partner technical confidence demonstrably improved through enablement sessions, with partners progressing opportunities more independently

• Fluent in other languages including Spanish/ French

• Regular team socials
• World-class product
• Working with teammates from the AMERS /APJ/ EMEA
• Private medical insurance
• Life Insurance
• Pension scheme

• 30-minute phone interview with our Recruiting Team
• 60-minute Zoom interview with the Hiring Manager
• 60-minute Zoom interview with the VP of Sales EMEA
• 30-45-minute Zoom interview with our People Team