Role Overview

We are seeking a highly motivated and detail-oriented Director of Strategic Projects (Operations) to join our Customer Operations leadership team. This individual will play a critical role in driving strategic cross-functional initiatives, enabling operational excellence, and serving as a trusted partner to the SVP of Customer Operations.

The ideal candidate is a strategic thinker and strong operator—equally comfortable in high-level strategy discussions and day-to-day execution. They must be skilled at leading complex projects, fostering alignment across functions, and navigating difficult conversations with confidence and ease.

Key Responsibilities

• Lead and manage cross-functional strategic programs that impact Customer Operations and the broader organization.
• Partner closely with Customer Success, Support, Professional Services, Product, Engineering, and other teams to ensure alignment on strategic priorities and execution.
• Act as a trusted advisor to the SVP of Customer Operations, driving key initiatives and preparing leadership updates.
• Own the planning and execution of strategic priorities, including communication, change management, and process improvement.
• Facilitate and drive effective leadership meetings, ensuring clear outcomes, accountability, and follow-up actions.
• Provide structure, organization, and rigor in day-to-day execution across multiple programs simultaneously.
• Anticipate risks, surface critical issues, and drive resolution by bringing the right stakeholders together.
• Champion a culture of operational excellence, accountability, and continuous improvement.
  
  

Qualifications

• 10+ years of experience in program management, business operations, or a similar leadership role within software, SaaS, or technology-driven organizations.
• Proven track record of leading cross-functional initiatives with measurable business impact.
• Strong executive presence and ability to influence and drive alignment across senior stakeholders.
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Skilled at facilitating tough conversations and building consensus in complex situations.
• Experience driving organizational change and process improvements at scale.
• Excellent communication skills—both written and verbal—with the ability to distill complexity into clarity.
• Strategic mindset with strong analytical and problem-solving skills.
• Bachelor’s degree required; MBA or advanced degree preferred.
  
  

What We Offer

• Opportunity to shape the future of Customer Operations and grow into a Chief of Staff leadership role.
• High visibility with senior executives and cross-functional teams.
• Collaborative, fast-paced, and growth-oriented environment.
• Competitive compensation and benefits package.
  
  

Us-based Roles Only - Benefits

• Fully covered Medical, Dental, and Vision coverage for employees
• Cost share for dependents
• 401(K) plan with company match
• Fully covered STD/LTD
• Employee Assistance Program (EAP)
• Paid Maternity Leave
• 12 weeks of paid parental leave for birthing parent
• Paid Paternity Leave
• Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs.
• 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
• On-site gym available for free use in Denver, CO for employees based in the Denver area
  

Convey (formerly Message Broadcast) is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.