Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

About the job:

Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, automates communications, and enables personalized commerce, at scale. It empowers marketers to deliver content in context of how customers have engaged with their brand, across every channel, in real time—before, during, and after a sale. More than 4,900 brands––including American Express, Carnival Cruise Lines, easyJet, and L’Oréal–– have trusted Sitecore for context marketing to deliver the personalized interactions that delight audiences, build loyalty, and drive revenue.

Position includes the following responsibilities

• Ensuring a well-functioning, aligned with the global strategy, as well as motivated team, also acting as a primary person responsible for personnel management within the team
• Keeping overview of team’s activities, including support load, active and planned tasks, projects, schedules
• Deciding and managing team’s scheduling details, task assignments, overtimes, performing local resource planning
• Providing performance management and goal setting for all members of the team, making balanced task assignments, promotions, or role changes
• Ensuring the team is sufficiently loaded and timely reacting on any surplus or shortage of the team’s resources
• Assisting team members in solving work-related difficulties, providing guidance on approaching various questions
• Ensuring integration and adaptation of junior engineers once they are assigned to a team, as well as coordinating their ongoing growth and future development plans
• Participating in management meetings, taking part in discussions as well as organization of process improvements within the team and the overall department

Qualifications

Ideal candidates will have the following background:

• Strong people management skills – the position assumes directly managing and mentoring a team of technical engineers
• Strong technical background – the position requires analysing of the technical challenges and selecting an efficient way to overcome those
• Demonstrable ability to maintain productivity in ever changing environment with competing priorities
• Fluent English
• Should be able to maintain an efficient communication and meet targets under pressure
• 2-3 years of a prior managerial experience or the similar experience on a Lead / Manager position
• Effective time and project management skills

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.