Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.

WorkWave Team is looking for a Senior TechOps Engineer to join our Technology Operations team in support of our cloud-hosted web-based software solutions. You’ll play a key role on our Technology Operations team

Responsibilities:

• Manage AWS cloud infrastructure to maintain operational stability and security, including planned hardware and VM maintenance, patching, software upgrades, etc.
• Build and enhance monitoring and operations platforms
  • We use Zabbix, Grafana, CloudWatch, Kibana, and other tools
• Responsible for production incident response and disaster recovery procedures; working in tandem with application support engineers to ensure reliable service availability and uptime
• Troubleshoot and resolve issues with our production platforms
• Execute production change requests related to networking, database, identity, and access management, and other infrastructure configurations
• Monitor, identify, and report infrastructure performance and scaling issues
• Continuously improve operational processes, including monitoring, alerts, and maintenance activities to improve system and application uptime
• We use Windows Server, SQL Server, RDS, Lambda, EC2, VPC, and many other platforms and services
• Manage a queue of operational, application and support requests (customer onboarding/offboarding, license management, access requests and system administration)
• Support DevOps engineers in deploying and maintaining our software systems over a variety of environments from Windows to Linux, .NET to Java, IIS to nginx

Qualifications

• Bachelor’s degree or equivalent experience in Computer Science, Engineering, Information Systems
• Minimum 2 - 5 years of experience in AWS Cloud Infrastructure
• Minimum 2 years of experience in AWS key services (EC2, EBS, S3, IoT, CloudFront, etc)
• 2 - 5 years managing a network or platform of more than 100 machines and multiple application services, ideally in a SaaS model
• Experience with monitoring solutions, such as AWS CloudWatch, ElasticStack, Zabbix, NewRelic, Nagios, Ganglia, Splunk, graylog2, logstash, etc.
• Experience building and enhancing operational platforms, including the creation and organization of operational dashboards, reports, alerts, triggers
• Experience leading efforts to standardize escalation processes
• Experience working on a dynamic team to handle the daily operational requirements of our production infrastructure
• A desire to continually evaluate, learn, and adopt new technologies
• Scripting in one or more languages, such as PowerShell or Python is a plus

Certifications: AWS Certified Solutions Architect - Associate certification is highly preferred

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.