Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

You will be responsible for the development of data mapping and logic to extract data from client files, as well as the task of designing customer bill templates to meet client requirements. You will be involved with new builds, enhancements, and complex issue resolution. As an Application Support Engineer, you will have the opportunity to be a key technical partner for new client implementations as well as modifications for existing clients.

• Develop solutions with an eye towards efficiencies and repeatability so as to improve the turn-around time and quality of the team’s output
• Write Groovy scripts to parse and apply business logic to client data
• Design and develop templates for the layout of client bills
• Write custom reports and perform data manipulation through SQL scripts
• Perform analysis and resolution for assigned cases in a timely and high-quality manner
• Collaborate with Project Managers to analyze and clarify requirements
• Contribute to our knowledge management repository
• Recommend best practices, answer questions regarding feasibility issues, and serve as a subject matter expert on mapping and templating to support Client Services, Professional Services, Sales, Business Development and Marketing
• Function as a “go-to” person for more complex and/or client-sensitive mapping/templating projects and issues
• Identify opportunities to improve processes, automation, and tools within the Application Support team

Qualifications

• A demonstrated ability to develop scripts in Groovy, Python, Javascript, Java, or a similar scripting language; 3+ Years of relevant experience in a fast-paced, product-centric environment ideal
• Energy, creativity, attention on detail, and an ability to learn quickly
• Ability to perform data analysis and develop SQL database queries, along with an understanding of RDBMS such as MySQL
• Unix/Linux experience nice-to-have
• Experience with storage file System/Network attached storage
• Exposure to Network Operations Center (NOC) nice-to-have
• Effective in communicating with cross-functional and distributed teams
• User Interface (UI) development experience and report writing experience nice-to-have
• Working knowledge of GMC/Quadient Inspire or Adobe InDesign a plus
• Prior experience with Agile/Kanban techniques nice-to-have
• Bachelor Degree in Computer Science, Computer Engineering or similar (or equivalent experience)

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.