Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

If you have a knack for writing clear concise technical documentation, and you enjoy working in a collaborative and innovative team, this could be the perfect role for you! The Documentation team at Sitecore is looking for a new technical writer to join us at our office in [city].

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries, and our global Doc team includes colleagues in Denmark, Ireland, Belgium, and Canada.

A lot of our documentation is for developers and IT pros, so we’re looking for people who have experience in writing for those audiences, or maybe for someone who’s worked as a developer, with very strong writing skills!

Your Responsibilities:

• Collaborate with SMEs to gather input for documentation.
• Write and maintain API and user documentation for our Sitecore Search product.
• Use community feedback to improve our documentation.
• Review UI text and ensure consistency between UI and docs.

Qualifications

• You have worked as a technical writer for at least 3 years, with experience of writing for developers. You have a good grasp of how to structure content, write good procedures, create clear and concise conceptual content, and follow SEO principles.
• You have an impeccable command of written and spoken English.
• It’s an advantage if you have knowledge of current SaaS and web service technologies such as REST APIs, GraphQL, JavaScript / TypeScript.
• It’s an advantage if you have experience writing documentation in Paligo, and if you’re familiar with Markdown or Markdoc.
• You are quick to understand new technologies and communicate their inherent complexities in a simple, straightforward fashion.
• You are curious and inquisitive with a structured and independent approach to completing your assignments.
• You have strong problem solving and analytical skills.
• You are passionate about creating high quality documentation that meets the needs of customers and partners.

Sitecore Offers:

Sitecore gives you the chance to work with highly skilled developers and writers on exciting new projects. You will work in a dynamic, international working environment with an emphasis on doing work that you consider cool and fun. We have a flat organization, where decision paths are short, suggestions are considered, and your influence is felt in the final product. Sitecore offers flexible work hours and the possibility to work from home, a competitive salary with benefits and bonus and good opportunities for further training and personal development. The Sitecore Documentation team has an agile mindset: we try things out and see what works. We have a great working relationship with the product teams and the community, and we are a diverse group of people that share a sense of fun as well as a passion for documentation.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.