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Client Technical Support Specialist (Portfolio Companies)

Clevest Solutions

Clevest Solutions

IT, Customer Service
Colombo, Sri Lanka
Posted on Thursday, July 4, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

● Act as the primary contact for enterprise clients needing technical support with Benevity’s software, including troubleshooting, configurations, and optimizing features

● Assist clients through intricate technical setups, ensuring smooth integration of Benevity’s products into their existing systems and workflows

● Perform detailed analysis of client issues to pinpoint underlying causes and collaborate with internal teams to develop and implement effective resolutions

● Provide proactive recommendations on system configurations and enhancements to boost client program success and operational efficiency

● Keep thorough records of client interactions, technical issues, and resolutions to enhance the collective knowledge base for future support ● Collaborate with the product development team, channeling client feedback to influence future product features and functionalities tailored to client needs

Qualifications

● Experience: 1-2 years in a Client Support or Account Management role, with a proven track record of supporting enterprise-level (i.e. Fortune 100) clients in a technical and configuration capacity

● Client-Centric: Possess a relentless dedication to delivering quality results for clients, demonstrating strong analytical skills to understand and articulate both client needs and solutions

● Communication Mastery: Exceptional written and verbal communication skills, with the ability to effectively convey complex information in a clear and concise manner

● Problem Solver: A critical thinker with a knack for identifying both macro and micro-level solutions that enhance client support and Benevity’s offerings

● Technical Proficiency: Comfortable with technology, eager to question and investigate, with foundational knowledge in web content management. Additional technical skills are highly regarded

● Growth Mindset: An insatiable appetite for learning, improvement, and innovation, always seeking to elevate your expertise and contribute to Benevity’s evolving success

● Professionalism and Flexibility: High standards of professionalism, with a balanced approach to process adherence and adaptability in a dynamic environment

● Results-Driven: A proactive and resourceful individual who is committed to delivering on promises and fostering lasting relationships through exceptional performance

● Team Collaboration: A motivated self-starter who excels in both independent and collaborative team settings, influencing outcomes through strong relationships, expertise, and data-driven insights

● Desirable: Experience with B2B SaaS software, passion for non-profits, and knowledge in community investment and employee workplace giving programs