Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States, Sri Lanka and more! To help support our goal of creating amazing experiences for our clients and other team members, we are seeking a Configuration Analyst with excellent problem-solving skills, to help new and existing clients optimize the use of Benevity’s applications. This individual will be an excellent communicator, capable of supporting and providing recommendations on the technical options available to both clients and internal stakeholders. The ideal candidate in this role will have working experience in a client-facing technical role preferably in a high-paced SAAS environment. If you’re eager to make a difference and thrive in a collaborative setting, we invite you to join our team!

What you’ll do:

● Go beyond the realm of support, and lean into creative solutioning to align client programs to deliver results.

● Dedicated configuration of Benevity software according to client requirements, ensuring alignment with their specific needs and objectives. We provide comprehensive support, including after-hours assistance, timely status updates, and access to expert technical service throughout the client journey.

● Partner with Engineering and Client Success teams as primary escalation point for investigating bugs, identifying functional requirements, and providing prompt response to incidents and escalations for timely and successful resolution.

● Expert participation on new product releases; responsible for learning how to configure new features and updating technical support documentation.

● Identify any one-off business rules or functional requirements for identified projects that may require additional investigation, planning and testing.

● Navigate and utilize the backend database to assist in resolving potential errors and concerns.

● Develop knowledge of existing corporate social responsibility (CSR) programs to recommend configurations that align with best practices and help optimize client goals.

Qualifications

What you’ll bring:

● 2+ years of experience in either of the following roles: Technical Solutions Analyst/Technical Business Analyst

● Advanced skills in SQL to search and report on data is a must

● Knowledge in SSO protocols, e.g. Auth0, SAML, and OpenID Connect as well as Auth0 directory service and AWS directory service

● Understanding of AWS & WorkDay. Knowledge in Python, XPath and other programming and expression languages

● Adaptability & experience working on multiple client solutions concurrently

● Strong analytical and problem-solving skills

● Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies

● Highly developed interpersonal and written/spoken communication skills

● Collaborative approach to problem solving, focusing on timely excellence

● Self-motivated and can work comfortably with little direction

● Familiarity with JIRA, Confluence, Asana or other Team Collaboration software

● Highly organized, with a strong bias to action and a keen focus on results

● Ability to translate technical information into everyday terms

● Confidence in engaging with enterprise level clients

● Proven ability to increase business value through data-driven process enhancements

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.