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Learning Enablement Administrator (Portfolio Companies)

Clevest Solutions

Clevest Solutions

Colombo, Sri Lanka
Posted on Wednesday, July 3, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Job Summary:

The Learning Enablement Administrator is responsible for promoting and facilitating training programs through social media and various administrative tasks. This role includes managing and organizing virtual webinars, handling associated social media posts, supporting program processes, and analyzing customer success metrics related to certifications and training.

Key Responsibilities:

  • Virtual Webinars: Create, manage, and promote webinars, ensuring they provide valuable insights and knowledge to the audience. This includes coordinating schedules, managing webinar platforms, and handling participant registrations.
  • Social Media Management: Develop, schedule, and post content related to training support on social media platforms. Engage with the audience to increase awareness and participation in training programs.
  • Program Management: Oversee various training program processes, including managing contracts, communications, and tracking participant progress. Ensure all administrative tasks are completed efficiently and accurately.
  • Learning Analytics: Analyze data related to certifications and training consumed and purchased to measure customer success. Identify trends and areas for improvement, providing insights to enhance future training programs.
  • Collaboration: Work closely with other team members to ensure cohesive support and enablement efforts. Coordinate with instructors, marketing, and support teams to streamline training delivery and communication.
  • Customer Engagement: Provide support to partners and customers by addressing inquiries related to training programs, certifications, and resources. Ensure a positive experience and high levels of satisfaction.
  • Sales Coordination: Assist in creating and managing Global Training sales orders within Salesforce
  • Creation of Content Hub Sandboxes for learners

Qualifications

  • Webinar Experience: Proven experience in creating and managing webinars, including familiarity with webinar platforms and tools.
  • Social Media Skills: Experience in social media management and content creation on platforms such as LinkedIn, Twitter, and Slack. Ability to engage effectively with online communities.
  • Analytical Skills: Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Organizational Abilities: Excellent organizational and multitasking abilities. Capable of managing multiple projects simultaneously.
  • Communication Skills: Good communication skills, both written and verbal, with a customer-focused mindset.
  • Training Knowledge: Familiarity with training programs and customer success metrics is a plus.
  • Tech-Savvy: Proficiency with various software tools and platforms for webinar management, social media, and data analysis.
  • Team Collaboration: Ability to work effectively as part of a team, demonstrating strong interpersonal skills and a collaborative approach.
  • Microsoft Office: Proficiency in Microsoft Office applications.
  • Program Management: Experience in managing training programs and related processes.
  • Proactive and Detail-Oriented: A proactive approach and strong attention to detail.
  • Creative: Ability to develop engaging content and innovative training solutions.
  • Educational Background: Bachelor’s Degree in Education, Instructional Design, Communications, Business Administration, or a related field.

Nice to have

  • Salesforce/Opportunity Management experience
  • PowerBI experience
  • Gainsight experience

Additional Information:

This role is pivotal in enhancing the visibility and effectiveness of our training programs. The ideal candidate will be a proactive, detail-oriented individual with a passion for learning, customer engagement, and social media. They will play a key role in driving customer success through effective training enablement and support initiatives.

Additional Information

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.