Energy Impact Partners
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Trainee Systems Engineer End User IT Support

Clevest Solutions

Clevest Solutions

Software Engineering, IT, Customer Service
Colombo, Sri Lanka
Posted on Friday, June 7, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are looking for a Trainee Systems Engineer who will assists IFS Employees around the globe on client support, software installations, diagnosing and troubleshooting technical issues remotely .

Primary Job Role:

  • Serving as the IT expert contact for IFS employees seeking IT equipment and related applications technical assistance.
  • Determining the best solution based on the issue and details provided by customer.
  • Think creatively and innovatively to propose reactive solutions and automate repetitive tasks.
  • Stay up to date on current and past incidents to maintain the highest levels of customer service.
  • Share knowledge and provide assistance as needed within the team.
  • Represent Remote Desktop Support team at different IT projects and initiatives.

Qualifications

  • An ongoing degree on Information Technology, Computer Science, Computer Systems & Network or System Engineering.
  • Ability to learn software applications and support windows systems and knowledge on Mac OS will be added advantage.
  • Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues will be an added advantage
  • Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.
  • Ability to work in a fast-paced, ever changing environment.
  • Good customer service and business communication skills.
  • Experience in working for a global customer base will be an added advantage.
  • Basic understanding on ITIL, Incident and request management (Optional).
  • Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.