Energy Impact Partners
Energy Impact Partners

Product Specialist - R&D Service Application (Work Force Management )

Clevest Solutions

Clevest Solutions

Colombo, Sri Lanka
Posted on Saturday, June 1, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS

Job Description

Product Specialist – R&D Service Management - Utilities Mobile Work Force Management

IFS Service Management is the market-leading service management solution, a leader in the Gartner Magic Quadrant for the 5th consecutive time. Our solution empowers our customers to deliver service excellence and optimize workforce efficiency allowing them to embrace Service as a strong and profitable revenue stream.

The products you’ll help create have real world impact. Built specifically for electric, gas and water utilities, our Utilities MWM solutions rapidly automate and optimize any field work activity or process, improving outage response times and worker effectiveness. The results are improved reliability and responsiveness, increased worker safety and productivity, and a reduced environmental impact as compared to traditional utility operations. Large and small utilities globally rely on us to keep their crew and customers safe.

We are on the lookout for a dynamic, open-minded, and individual to join us as a product specalist to be a part of our global team.

You as a Product Specialist at IFS Service Management would be responsible for:

  • Continuously improving IFS products by delivering the best possible experience for our users
  • Designing new functionality and improving the product
  • Creating documentation, presentation, and training material
  • Engaging with requirement owners and other stakeholders from across the business and our customers
  • Verifying and validating software functionality in all phases of software development
  • Sharing knowledge, guiding, and training colleagues
  • Contributing to improvements in IFS products, services, and processes


  • A degree in Software Engineering, Computer Science or Information Technology
  • Actively engaging in understanding technical needs, integrations, and supporting solutions.
  • Providing technical expertise and support to internal teams.
  • Facilitating clear communication between technical and non-technical stakeholders.
  • Engaging with requirement owners and stakeholders in product and solution management activities.
  • Excellent Communication and Presentation skills along with the ability of applying expertise & technology to achieve work objectives.
  • Experience in utilities industries, software technical design, or user experience will be added advantages.
  • Knowledge of ERP integration is considered a plus.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.