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Global Data Services Specialist

Clevest Solutions

Clevest Solutions

Colombo, Sri Lanka
Posted on Friday, May 31, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Global Data Services Specialist will work as part of the Marketing Operations team, reporting directly to the Marketing Operations Project Manager. The role consists of updating and maintaining data in CRM to the highest quality, managing lead import and routing, as well as extracting data for internal reporting. Other duties will include the management of licenses for our demand generation tools, such as adding and removing users, as well as creating marketing campaign codes for the marketing team globally.

Duties will include:

  • Perform bulk updates to CRM records (customer, contact and business activity)
  • Perform data hygiene checks, which include duplication checks.
  • Update and enhance CRM customer records (firmographic and demographic information from 3rd party tools, as well as IFS customer information on product and ‘go live’ date)
  • Update customer information such as Go live date, IFS version, case study information etc...
  • Manage lead imports and timely lead routing to sales facing employees
  • Work on ad-hoc projects related to CRM or other marketing technology
  • User access (license management)
  • Creating campaign codes
  • Ensure security compliance in accordance with GDPR and all other major regulatory laws.
  • Ensure accuracy of data and work to identify/mitigate recurring issues.

Qualifications

  • Strong affinity for accuracy – and a data lover at the core

  • Fluency in Microsoft Excel

  • 1+ years of experience in a similar role (full time or as an intern), working in a recognized CRM system to support processes such as data hygiene, reporting / querying, and analysis.

  • High level of comfort working in business systems (CRM) and the ability to quickly learn, analyze and execute requests.

  • Project management skills a must to remain organized in the face of a fast-paced work environment.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.