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Project Manager - Unified Support

Clevest Solutions

Clevest Solutions

Customer Service, Operations
Colombo, Sri Lanka
Posted on Friday, May 10, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Unified Support Mergers & Acquisitions team manages Cloud and Support across the various IFS acquisition teams, as well as the IFS restricted industry teams, and are looking for a Project Manger to manage and deliver projects from start to finish; to be involved during all the phases of the project management life-cycle: project initiation, project direction, monitoring and supporting all phases, handling accordingly risks management, and reporting on project management performance until project closure.

You will work with and report to the Unified Support M&A Director (in a team consisting of a Technical Program Manager and an Project Coordinator) to deliver multiple simultaneous projects that span across several businesses and technology areas. You will be expected to effectively manage resources, scheduling, and ensure the quality of deliverables through the full project life cycle (discovery, analysis, design, construction, test and implementation).

These projects will often involve multiple products and different acquisition companies with a focus on those which can help to further integrate acquisitions into the wider IFS ecosystem.

You will be proficient in the areas of Project Management, Relationship Management, Business Analysis and Resource Management

Project Manager would be required to:

  • Discuss project requirements based on statement of work (SOW), and have an understanding of both the data involved and cloud architecture functions which could support this.
  • Identify and manage project risks; escalate as needed for resolution.
  • Use communication and leadership skills to establish a common understanding of project timeline, milestones, and expectations on delivery across internal and external teams.
  • Configure internal tools to perform product set-up.
  • Develop and maintain a comprehensive project plan using project management software and execute all stages of the implementation.
  • Host weekly status meetings with teams and proactively track, plan, and report on implementation progress.
  • Assess project issues and identify solutions to meet productivity, quality and project goals.
  • Monitor change requests and prevent unapproved requirement modifications that result in scope creep.
  • Communicate as needed with other IFS teams and acquisition teams.
  • Provide consultative direction, employ good judgement and work in partnership with other teams to resolve any potential conflicts or concerns during project execution.

Qualifications

  • Previous experience managing complex, multi-group, multi-disciplinary projects in a managed cloud / Software as a Service (SaaS) environment.
  • Excellent teamwork skills; strong analytic and critical thinking skills.
  • Experience managing IT projects, with the ability to discuss both technical and business project requirements in detail.
  • Expertise with Word, Excel, PowerPoint and SharePoint.
  • Previous experience with ServiceNow and Jira Cloud, or other ITSM/ESM systems would be highly beneficial.
  • Experience in business intelligence portals and scorecards (Power BI) would be beneficial.
  • Understanding and experience of project methodologies (e.g. PRINCE2 and Agile framework),
  • Ability to quickly learn organisation structure, numerous product offerings, and product configuration options.
  • Excellent organisational skills to manage multiple projects concurrently.
  • Excellent written and oral presentation skills to conduct client and status meetings.
  • Experience with Project Management Tools to execute under accelerated time-frames.
  • Bachelor’s Degree, with a technology or business emphasis, or equivalent education/experience

Additional Information

We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.