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Director Quality Assurance, R&D, Quality & Support

Clevest Solutions

Clevest Solutions

Customer Service, Quality Assurance
Colombo, Sri Lanka
Posted on Wednesday, April 24, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

As the Director Quality Assurance in our central team Quality & Support, you'll be a key player in shaping and driving our organization's overall quality strategy. While each product unit has its own QA resources, your role spans across all of R&D and all product groups, making it more strategic in nature. Your role will involve setting high standards, defining best practices, and establishing robust quality assurance processes across all teams in R&D. Your leadership will help ensure our products meet and exceed customer expectations.

Key Responsibilities:

  1. Strategic Quality Assurance: You will be involved in developing and implementing a quality strategy aligned with our organization's objectives. You'll be involved in defining standards, best practices, and processes to maintain consistency and excellence across all products.

  2. Resource Allocation: Manage resources such as tools, frameworks, and budgets for quality assurance activities across our R&D teams. This involves a close collaboration with involved teams to address specific needs. This will put your networking and project management skills to the test!

  3. Training and Development: Provide guidance and support to other QA leaders, software engineers quality assurance, and other product team members in R&D to enhance their skills and knowledge.

  4. Metrics and Reporting: You will be part of defining and monitoring key quality metrics, providing regular reports to senior management to ensure transparency and accountability in our quality assurance efforts. You will also help secure the necessary data sources for accurate analysis.

  5. Test Automation: Lead the development and execution of automated tests across all products, including various types such as unit, integration, UI, performance, and security tests. One of your priorities will be to help lead the teams to higher levels of test coverage aligned with company objectives.

  6. Research and Innovation: Stay up to date of industry trends and emerging technologies in quality assurance, especially in the area of AI. Drive innovation in QA practices to continuously enhance product quality and maintain our competitive edge.

Qualifications

  • Bachelor's degree in Computer Science or related field; Master's degree preferred
  • Minimum of 5 years of experience in quality assurance leadership roles, preferably in a large global organization
  • Strong experience in test strategy and planning, team leadership, process improvement, test automation, and driving organizational transformation
  • Proficiency in AI technologies related to software testing and quality assurance, with demonstrated experience leveraging AI tools and techniques to enhance testing processes and outcomes

Attributes:

  • Strong leadership and strategic thinking abilities
  • Excellent communication and interpersonal skills
  • Proven ability to drive results and navigate complex organizational structures
  • Ability to thrive in a fast-paced, dynamic environment
  • Commitment to continuous learning and professional development

Additional Information

If you're looking for a unique opportunity to take a central role in a large, global organization dedicated to innovation, excellence, and customer satisfaction, we encourage you to apply for this position right away (we'll interview candidates continuously).

We offer a competitive salary, comprehensive benefits package and a stimulating work environment.