Energy Impact Partners
Energy Impact Partners
92
companies
1,770
Jobs

IFS assyst Techno/Functional Consultant - Presales Support Service

Clevest Solutions

Clevest Solutions

Customer Service, Sales & Business Development
Colombo, Sri Lanka
Posted on Tuesday, April 23, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

As a Techno/Functional Consultant in the Presales Support Service team you will support our IFS assyst presales teams in building, documenting, and delivering demonstrations that excite our prospects and customers about the benefits our solutions deliver to their business.

You will be engaged through a request process with presales teams globally. After confirming the scope and customer requirements the consultant will take responsibility in building a high-quality building block of the demo storyline, such as an amazing service catalogue for retail, an easy-to-use custom page for an agent or a simple workflow for an HR manager. Loading some customer specific data into the demo environment will complement the demo experience. The created building blocks will be documented, available in presentation, and stored in a library for re-use. Additionally, you will be asked to deliver and record demos for customers.

Achieving this work will require passion, attention to detail and an understanding of how to deliver high quality – and will equip you with the skills for a shining future career in presales.

Essential Duties and Accountabilities

  • Configure IFS assyst according to presales specifications.
  • Transform and load customer data.
  • Build a library of reusable assets and collateral.
  • Conduct demos from time to time based on request.
  • Build and maintain tools to drive efficiency for presales colleagues.

Qualifications

Essential:

  • A solid duration of experience in a software company within consulting or other customer facing group.
  • Work experience 3+ years in relevant industry setting.
  • Fluency in English (verbal and written) and local language.
  • Appropriate post graduate education, University degree, or equivalent professional qualifications, in a field relevant for the functional area.
  • We support presales teams globally; any additional language is a plus.

Additional Information

Desirable:

  • Previous experience of IFS assyst or other ITSM and ITOM applications is a plus.
  • Understanding of presales and sales activities in a software company
  • Knowledge in SQL and expertise in scripting
  • Experience in PowerBI or other analytical tools
  • An understanding of UX Design and application on demos.