Energy Impact Partners
Energy Impact Partners

Senior Site Reliability Engineer - R&D, Service Management

Clevest Solutions

Clevest Solutions

Software Engineering
Colombo, Sri Lanka
Posted on Friday, April 19, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

IFS Service Management is the market leading service management solution, a leader in the Gartner Magic Quadrant for the 5th consecutive time. Our solution empowers our customers to deliver service excellence and optimize workforce efficiency, allowing them to embrace Service as a strong and profitable revenue stream.

We deliver solutions for every part of the service lifecycle, from product management, contracts, warranty and billing through mobile field service, customer engagement and self-service, and remote assistance. Our Service Management capabilities manage complex use cases and accelerate digital transformation goals.

In order to join the Service Management team as a Site Reliability Engineer, you need to have a good knowledge take the lead in developing, deploying and maintaining new and existing tooling/automation solutions to enable IFS to further drive the reliability and efficiency of its operation platforms. . This work is focused on ensuring that continuous integration, testing, and deployment is facilitated through the use of industry best-practices and tools.

As a Site Reliability Engineer in our Service Management team, you will be responsible for:

  • Demonstrate proficiency in programming, debugging, and SQL skills
  • Take ownership of functional/technical issues of customers’ and provide end-to-end resolution
  • Collaborate with cross-functional teams to diagnose and troubleshoot complex technical issues
  • Utilize technical expertise to develop innovative solutions and optimize product performance
  • Continuously enhance product knowledge and be updated with the latest industry trends and advancements
  • Apply best engineering and architectural concepts
  • Ensure product performance and maintainability by adhering to IFS’ standards, guidelines, processes and tools
  • Support or execute the implementation of corrective actions from the problem management process.
  • Drive the maintenance and expansion of existing automations and related processes in the organization.
  • Create documentation, presentation, and training material
  • Engage with relevant stakeholders
  • Share knowledge, guide, and train colleagues
  • Contribute to activities related to market research and competitive analysis

If you consider yourself a pro-active person that takes initiative and responsibility, and gets excited by opportunities to learn, we want to hear from you.



  • A University degree, or equivalent professional qualifications, in software/system engineering is essential.

  • 1+ years of demonstrable enterprise level knowledge in
    • CICD Experience (GitLab, Bitbucket, GitHub Actions, ADO, Jenkins, Bamboo)
    • Container orchestration (K8s, helm)
    • Infra as Code / Config. Mgmt (terraform, ansible)
    • Containerization (Docker)
    • Scripting (Bash, PowerShell, Python, GoLang)
    • Working with cloud-based infrastructure in Azure (specifically AKS), AWS or GCP
    • Azure service administration and operations

  • Experience with Oracle, Microsoft SQL Server, and/or Postgres databases
  • Ability to work with internal subject matter experts to resolve security, performance, and usability issues.

  • Should be a good communicator, competent in effectively communicating with all technical and nontechnical teams.

  • Natural desire to discover and learn new technologies & processes. Proactively taking initiative & responsibility.

  • Should be a strong team player, self-driven & have experience working with a geographically dispersed team.

  • Willingness to accept challenges and show a high level of enthusiasm.

  • Quality assurance experience; Testing, Automation and Test data management skills (desirable)

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.