Business System Analyst - ServiceNow
Clevest Solutions
This job is no longer accepting applications
See open jobs at Clevest Solutions.See open jobs similar to "Business System Analyst - ServiceNow" Energy Impact Partners.Company Description
IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.
Job Description
As our Business System Analyst – ServiceNow, you be part of our Solution Centre of Excellence team where we strongly believe that working hard and having fun are two compatible elements.
The Business System Analyst – ServiceNow is responsible for engaging with stakeholders to understand and document requirements for change into the ServiceNow platform. The key focus of the Business System Analyst – ServiceNow is to gather requirements from the business and translate into user stories that are ready for further development or for delivery by the Solution Centre of Excellence team.
The Business System Analyst – ServiceNow will complete day to day management and configuration tasks of the ServiceNow platform where ever possible, liaising with the development teams where required.
This role has some specific regular tasks but also has many ad hoc tasks.
Tasks include but are not limited to:
- Work with stakeholders to define requirements that meet the needs of the business
- Create user stories that enable the delivery of change into the ServiceNow platform
- Creation of high-level design collateral that articulates ServiceNow platform changes to the development teams
- Completion of configuration changes to the solution to include:
- Report creation / modification
- Dashboard creation / modification
- Form administration
- Catalogue management
- Chatbot conversations
- Data management
- Group administration
- Definition of user stories that require development by development capabilities
- Creation of release notes to business stakeholders
- Creation of supporting documentation to ensure that the business fully understand the impact of change
- Creation of training material to support the business in adopting new functionality
Qualifications
Requirements
- Experience of ServiceNow CSM/ITSM
- Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective delivery of change into ServiceNow platform
- Strong team player and ability to work with global teams
- Excellent interpersonal skills and the ability to manage multiple tasks simultaneously
Qualifications
- 0-3 years experience working with ServiceNow CSM/ITSM
- ITIL Foundation certification
- Experience of Agile methodologies
- Degree in Computer Science, Information Systems, or equivalent experience
- Proven experience working with enterprise-scale applications
This job is no longer accepting applications
See open jobs at Clevest Solutions.See open jobs similar to "Business System Analyst - ServiceNow" Energy Impact Partners.