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Global Data Services Specialist

Clevest Solutions

Clevest Solutions

Colombo, Sri Lanka
Posted on Friday, March 22, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

Job Description

Essential Duties and Accountabilities:

  • Collaborate with the central marketing team to build services that enable our teams and regions to be more effective.

  • Ensure accuracy of data and work to identify/mitigate recurring issues.

  • Ensure security compliance in accordance with GDPR and all other major regulatory laws.

  • Data Services for Regions (50%-60% of scope):

The work conducted will be delegated by the Global Data Services Manager – and may include projects such as:

  • Perform bulk updates to CRM records (customer, contact and business activity)
  • Perform data hygiene checks, which include duplication checks.
  • Update and enhance CRM customer records (firmographic and demographic information from 3rd party tools, as well as IFS customer information on product and ‘go live’ date)
  • Update main representatives on customer records.
  • Undertake ZoomInfo requests to enrich IFS data in CRM.
  • Undertake ad hoc uploads of business activities as requested by internal clients.
  • Manage data as a service request with HG Insights (acting as liaison with regions)
  • Update customer information such as Go live date, IFS version etc.
  • Deleting unsubscribed contacts without any connected business activities.
  • Enter Case Study information such as adding the asset URL, Case study dates etc.
  • Special projects (50%- 40% of scope):

Based on the requirements arising in the data services team, special projects will be assigned by the Global Data Services Manager. This could include areas such as data governance and reporting.

Qualifications

Overall Required Competence

  • Fluency in CRM systems, including data hygiene, reporting / querying, and analysis.

  • Fluency in MSFT Excel

Required Education & Experience

Essential:

  • 1+ years of experience in a similar role, working in a recognized CRM system to support lead management or similar processes.

  • High level of comfort working in business systems (CRM) and the ability to quickly learn, analyze and execute requests.

  • Project management skills a must to remain organized in the face of a fast-paced work environment.

Desired:

  • Strong affinity for accuracy – and a data lover at the core

Additional Information

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.