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Program Manager - User Experience

Clevest Solutions

Clevest Solutions

Design, Operations
Colombo, Sri Lanka
Posted on Thursday, January 11, 2024

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

In the User Experience team in IFS R&D we drive the unified UX of IFS business applications. We own and provide UI components and guidelines based on our users’ needs. The team consists of a mix of UX researchers, UX designers, front end software engineers and architects.

As a Program Manager you will drive delivery of investment cases. This can be software we release from the UX team, but also initiatives supporting other teams with UX design or research.

You will coordinate with other program managers and other key stakeholders, develop solution delivery plans, and provide leadership and guidance to our team to ensure successful and timely solution delivery. Coordination, sequencing, and prioritization within the set scope, as well as ensuring development is on track is part of the day-to-day job.

Together with our Product Management function, you will be a significant contributor to the requirement discovery process.

A program manager works with all aspects of the development cycle, from scope definition, design, estimating, planning, scheduling of resources, through to the actual development, testing, quality assurance, delivery to market and ongoing support.

Interacting and collaborating effectively across all parts of R&D and the wider organization is a must to succeed.

Your responsibilities will include:

  • Overall responsibility for realizing the intended value of decided investment cases.
  • Overseeing coordinated execution of multiple investment cases while managing the risks associated with delivery execution.
  • Creating plans and programs to convert investment cases derived by the Product Managers into action plans and provide clear direction to the team.
  • Manage cross-team dependencies and risks and take proactive mitigation actions.
  • Work with all aspects of the development cycle, from scope definition, design, estimating, planning, scheduling of resources, through to the actual development, testing, quality assurance, delivery to market and ongoing support.
  • Work across multiple teams, both within the domain as well as outside of the domain.

Qualifications

  • University degree, or equivalent professional qualifications
  • Highly proficient in English
  • Relevant Project/Delivery Management experience working with design and/or development teams to deliver complex software using Agile methodologies in a Project Manager, Delivery Manager capacity.
  • Program Manager is complex job, a minimum experience of 3-5 years working in the industry is a requirement.
  • Working Proficiency in Jira or similar issue & project tracking systems
  • First-hand experience in Requirements Discovery and Analysis, working with multidisciplinary teams.
  • Effective leadership, teamwork, and interpersonal skills, with both technical and non-technical personnel
  • Ability to stay focused, goal-driven and provide leadership in ambiguous situations.

You are also someone who:

  • has excellent communication, presentation, strong decision making and negotiation skills.
  • delegates work appropriately and fairly.

Certifications as listed below (or similar) is a strong merit:

  • Program Management Professional (PgMP)
  • Certified Agile Project Manager (IAPM)

It is not a requirement, but you’ll stand out from the crowd if you have:

  • experience with enterprise software solutions.
  • experience working with agile teams and software development.
  • experience working in a virtual and multicultural environment.
  • experience working in the field of UX.
  • knowledge and understanding of the concept of a Design System.

a passion to deliver great experience to users – although you accomplish this through our amazing team of talent.

Additional Information

You will be part of a great team that is on its journey towards excellent UX.

We're conducting interviews and selections continuously. If interested, apply promptly.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.